Job Description

A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.

What you'll do at work

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management
Key knowledge

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors
Key behaviours

Professionalism Personal qualities Managing performance Adaptability Responsibility
The ideal candidate will have an interest in the Motor industry and you will learn other parts to the role to grow and develop include Estimating/Vehicle Damage Assessing.

Desired skills and personal qualities

Communication skills, Team working, Listening skills, Eager to learn, Efficient

Qualifications

Apprentices will be required to have GCSE or equivalent English and Maths (Level 2) prior to completion of their apprenticeship.

Training

This is 100% workplace delivered through online materials and tutor support.

Apprenticeship duration:

12 months

Apprenticeship level

: 3

Future progression

To become a fully qualified Business Administrator and secure a full-time role as permanent member of the team.

Things to consider

You will need to arrange daily transport to and from the site.

Job Type: Apprenticeship

Pay: From 302.00 per week

Work Location: In person