Job Description

About The Role
Are you interested in being part of a team dedicated to business change and improvement, and looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for!
Our apprentices are the future of our business. On our 21-month apprenticeship programme, you will learn the skills to become a successful Customer Success Co-ordinator with a fantastic range of future career options ahead of you. Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us as this newly established team supports the introduction of new processes and technology to streamline operations. Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.
Throughout the apprenticeship, youll work at our Support Office within the Customer Success Team, where you will learn to:

• Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
• Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams
• Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
• Develop your technical skills to contribute to the business digital transformation project
• Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
• Understand and use project management tools and methodologies
• Identify potential inefficiencies and suggest improvements, learning root cause analysis methods and Lean Principles
• Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
• Become an ambassador for our Customer First culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
• Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment

Well provide you with a comprehensive company induction, role-specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.
Well also support your personal growth and development in line with your Sunbelt Rentals career aspirations. You will attend both in-house and supplier courses to expand your product knowledge and skills.
Apprenticeship Training
You will complete a level 3 Business Administrator Apprenticeship Standard. This programme will be delivered using a combination of:

• Workplace experience to gain practical skills
• Guidance and training from an experienced workplace mentor
• Industry recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations
• On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification

About the Application Process
Complete the application.

• You will be asked some additional screening questions, which will need to be completed before progressing to the next stage of the process
• Your application will be reviewed by our Recruitment Team and you may be invited to complete a video interview
• If successful at video interview, you will then be contacted for a telephone interview
• From there, again if successful, your application will be passed to the hiring manager at Sunbelt Rentals, who will arrange an interview with you at the office.

About You
We are looking for individuals with a genuine interest in building a career with us, and who have the following attributes:

• Enthusiasm
• Motivation to learn new skills
• Responsible & professional behaviour
• Ability to work in a team
• Good written and verbal communication skills
• Attention to detail
• Ability to follow instructions
• Initiative
• An eagerness to understand the wider Sunbelt Rentals business
• The ability to engage and build relationships with both internal and external customers
• A flexible and adaptable approach
• At least five GCSE or equivalent qualifications at Grade 4 or above including Maths and English

About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and theyre our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. Were raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. Youll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.