Job Description

Old Thorns Hotel & Resort

is seeking a customer focussed

Apprentice

HR Assistant

to assist with the smooth and efficient running of the Human Resources Department, through professional planning and administration, with a focus on employee relations and data processing, in addition to other department activities in accordance with the hotel's objectives.

This is a apprenticeship role and the successful candidate will have the opportunity to learn while they earn through studying to achieve their

HR Support Level 3 Apprenticeship.

Key responsibilities:

To always act positively towards guests and clients. To be polite and helpful when answering the telephone. Employee data management - accurately create, maintain, and process contractual records and documents throughout the employee lifecycle held within EPS (HR System). Undertake reference checks for new employees and complete reference requests for former employees. Administer paperwork for employment changes including promotions, changes in hours or other contractual changes. Review staff time and attendance information on a weekly basis. Analyse and eventually conduct exit interviews, feeding back to the HR team and Head of Department as appropriate. Assist the HR team with departmental reports, as necessary. -Provide administrative support to Payroll (no previous experience required) -Conduct staff accommodation checks with another member of the team on a regular basis. Ensure notice and communication to employees staying in the accommodation are timely and accurate. Arrange the cleaning of accommodation after or before a new person arrives. Inspect the staff accommodation on a regular basis and respond to and report any maintenance issues. Assist with the annual cycle of the employee appraisals. Attend off-site Careers Fairs and Networking Events with other members of the team, where required. Assist with preparation of colleague communication This is not an exhaustive list but intends to provide an idea of the type of duties.

Key Skills

Professional Customer focused IT literate Experienced in MS Office Approachable Team player Uses own initiative Punctual Personable Proactive Helpful manner Confident using the phone Flexible Willing to learn Excellent communicator Supportive Hardworking

What we are looking for:

Someone who is committed, polite, driven and dedicated It will be essential for the right candidate to understand and be trusted with confidential detail An approachable and likeable person, the successful candidate will be a key player in making the HR department run smoothly and efficiently. An immediate start will be offered for the right person. If these qualities describe you then please do apply.

Working Week:

40-hour week, Monday to Friday 8.30am-5.00pm including 30-minute unpaid lunch break between 12.30pm and 1.30pm. Also includes 6 hours study per week.

Salary:

15,704 in line with the Apprenticeship National Minimum Wage. Please see below for further information.

Qualifications Required:

You will need to have achieved a GCSE minimum grade 4 in Maths and English to apply for this apprenticeship role. Please also see 'What you need to know' below before applying

About the Employer:

Old Thorns is a four-star hotel resort in Hampshire. The hotel is easily accessible from the A3, Guildford and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, and a championship golf course. For further information please visit: https://www.oldthorns.com/

Future Prospects:

A permanent role may be offered to the right candidate following the successful completion of the apprenticeship along with other training opportunities with the company.

What you need to know:

This Level 3 qualification is a 16-month apprenticeship including the 3 months end point assessment. To apply you must have lived in the UK for a minimum of 3 years before the start date of the apprenticeship learning and have authorisation to work in the UK. You cannot apply if you already have a qualification equal to or higher than the apprenticeship standard being studied. You can apply if you have a higher qualification than the apprenticeship standard in an unrelated subject. You should live in the area local to the employer and the college campus offering the apprenticeship. This is a combination of work and learning so you will need to commit to the learning and stay at the employers until the apprenticeship is successfully completed. Learning at Chichester College may be undertaken remotely or onsite with classroom attendance. Past working experience would be an advantage but is not necessary Old Thorns Hotel & Resort has great connections by road There is a car park on site There is a canteen on site and free staff food Discounted rates on food, retail, and leisure outlets across the resort On-site gym Plenty of training & development opportunities

Further Information:

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is 7.55 per hour (As of the 1st of April 2025). This is the legal minimum pay per hour applying to 16- to 18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum Wage appropriate to their ages applies.

Job Types: Full-time, Apprenticeship

Pay: 15,704.00 per year

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Liphook GU30 7PE: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Why are you interested in applying for this apprenticeship? What are your future ambitions? Please tell us more about you and why you think you are suitable for this job.
Education:

GCSE or equivalent (preferred)
Location:

Liphook GU30 7PE (preferred)
Work Location: In person