Job Description

Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult s ocial care (PACS) through the 10000 employed staff. Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the Digital Services Apprentice is to support existing PC equipment and software application s along with the deployment of new equipment and software.



An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include:

To assist in providing support for all IT Services , software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.



Investigate routine enquiries, queries from staff providing assistance & advice as required .



To order, install, and configure new IT s equipment and services.



To manage and maintain documentation as appropriate to the role.



To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.



To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.



To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.



To undergo staff training and developing as required and attend all team and departmental meetings.



To update systems as appropriate to track the lifetime of IT assets within the Trust.



We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application



An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include:

To assist in providing support for all IT Services , software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.



Investigate routine enquiries, queries from staff providing assistance & advice as required .



To order, install, and configure new IT s equipment and services.



To manage and maintain documentation as appropriate to the role.



To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.



To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.



To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.



To undergo staff training and developing as required and attend all team and departmental meetings.



To update systems as appropriate to track the lifetime of IT assets within the Trust.