Job Description

APPRENTICE IT SUPPORT ENGINEER

LOCATION: EXETER

17,550 PER ANNUM

37.5 HOURS WEEKLY - 4 DAYS PER WEEK IN THE OFFICE, 1 DAY PER WEEK AT EXETER COLLEGE

Are you passionate about technology and eager to kickstart your career in IT?

Join us as an Apprentice IT Support Engineer! You'll be at the forefront of solving tech issues, learning from experienced professionals, and gaining hands-on experience.

We're Nexus Open Systems, one of the leading and most experienced IT solutions and service providers in the region.

We boast some of the most experienced engineers in the South West, who will be mentoring you.

You will be studying a Level 3 information communication technician apprenticeship alongside working as an apprentice IT support engineer at Nexus means you will be part of our team who are the first point of contact for clients contacting the service desk.

You will be assisting our clients by listening to their technical issues and providing assistance to get them working again quickly, efficiently and within their contracted service level agreement.

Day-to-day you will be answering the telephone, providing remote support, or engaging with clients face-to-face at their workplace.

What Do I Need to Succeed?

Primarily, you will need to demonstrate you are enthusastic about technology! Do you like tinkering with your own IT environment at home? Do you take pride in reaching objectives and in your achievements? This might be the ideal role for you.

Our culture is to be supportive and dependable to our clients and colleagues. You must:

Be able to talk to people and enjoy giving great customer service. Have a basic understanding of computer hardware, software and networking principles. Want to learn proactively. You will be participating in training sessions both at work and in college. Have an analytical approach to problem solving. Be a well-organised, hardworking, and have good attention to detail. Be able to record and document your time and any actions taken. Be able to work independently and as part of a team. Have GCSEs (or equivilent) in maths and english at grade 4/C or above.
An IT related qualification e.g. GCSE, A level, BTEC or equivilent it will be helpful, but not essential.

Does this sound like you?

Certification

As an apprentice, you will be working towards the Level 3 IT Communication Technician Apprenticeship. We will also provide the opportunity to gain vendor related certifications e.g. Microsoft, Dell, SonicWALL.

Why work for us?

We love technology! Helping people is inherent in everything we do. Being welcoming, dynamic and promoting a healthy work-life balance is important to us. As well as personalised learning and development plans, we offer:

23 days' holiday (plus bank holidays) which increases with length of service Extra day off on your birthday Enhanced pension scheme. Employee Assistance Programme (EAP) Instant reward and recognition scheme; earn gift cards for popular retailers Discounted rates on technology products Regular social events Active charitable fundraising activities Free Office 365 subscription and domain name Pool table, bar football and retro gaming areas in the office Cycle-to-work scheme Access to Crealy Theme Park tickets
Internally this role is called Apprentice Service Delivery Analyst.

Job Types: Full-time, Permanent

Pay: 17,550.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Location:

Exeter (preferred)
Work Location: Hybrid remote in Exeter