Job Description

We are looking for a warm, friendly, forward-thinking Apprentice Administrator to join our close-knit neonatal team working 37.5 hours per week.



As an Apprentice Neonatal Administrator you'll be welcoming families and professionals onto the unit with a smile, whilst performing an assortment of administrative tasks to support the clinical team across the Neonatal Intensive Care Unit (NICU). Your day will be fast paced with the clinical situation ever changing, responsibilities include answering phone calls and coordinating appropriately as well as providing general administrative support to the unit. The ability to organise and prioritise ones own workload is essential.



Alongside the role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a Business qualification at Level 3 or above, you are not eligible to apply for this post.



Please read the advert and carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.



To be eligible for an Apprenticeship you must meet the following criteria:



Be 18 years old or over.



Have the right to work in the UK with a visa that covers the duration of the apprenticeship.



Have been permanently resident in the UK for the past 3 years.



We welcome applications from those with lived experience of the care system.



To provide confidential, administrative support and assistance to the Neonatal Team that includes the neonatal nursing and medical team as well as neonatal AHP's.



This role will be providing administrative support to Neonatal Services including incidents, policies, guideline risk and audits.



To provide a central point of contact for communication within the Neonatal team, including external communication with stakeholders.



To develop and maintain office systems which enable the Neonatal Team, Neonatal Matron and Neonatal Clinical Lead to maximise the use of their time. Supporting the team/service for a variety of short-term project management initiatives, to provide admin support and organise the key regular meetings for the neonatal Service.



We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and, in recognition of our progress, we've been shortlisted for Trust of the Year at the Health Service Journal Awards.



We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the 35m we need to transform the A&E at Queen's and get rid of corridor care.



Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub.



These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.



The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.



We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.



For further information on this role, please see the attached detailed and Person Specification.



The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.



Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.



All new staff appointed at the Trust are subject to a probationary period.



Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.