Job Description

PREVIOUS APPLICANTS NEED NOT APPLY

Practice Overview

Parkview Surgery is a long-established NHS GP practice based in Catford, South East London, dedicated to providing high-quality, holistic, and patient-centred care to our local community.
We serve a diverse patient population of approximately [insert number] and offer a full range of primary care services under the NHS General Medical Services (GMS) contract. Our clinical team is made up of General Practitioners (GPs), Physician Associates, Nurse Associates, Practice Nurses, Healthcare Assistants, and Clinical Pharmacists, supported by an experienced reception and administrative team.
We are currently undergoing a major renovation project, which will result in a modern, purpose-built working environment. Once completed, the development will provide four additional clinical rooms, allowing us to expand our services and improve access for our patients.
We actively participate in collaborative work through our Primary Care Network (PCN), and our extended team approach ensures patients benefit from a wide range of in-house expertise and integrated care pathways. Services include chronic disease management, immunisations, minor surgery, health screening, contraception, and care for vulnerable groups such as carers and the housebound.
As a forward-thinking and inclusive practice, we are committed to continuous quality improvement, staff development, and innovation in service delivery to meet the evolving health needs of our community.

Overview of the Role

This is a dual patient-facing and administrative role, supporting the day to day running of the practice. Duties include greeting patients, managing queries, booking appointments, processing documents, and assisting the clinical team.

Responsibilities

Greet and check-in patients on arrival
Manage incoming calls and respond to patient enquiries

Schedule, reschedule, and cancel patient appointments

Maintain and update patient records accurately

Process referrals, prescriptions, and clinical correspondence

Support clinical staff with documentation and patient flow

Handle administrative tasks including filing, scanning, and data entry

Manage patient check-out and payments where applicable

Ensure confidentiality and compliance with data protection policies

Assist with the organisation of clinics and practice events

Escalate any patient concerns or issues to appropriate team members

Contribute to maintaining a clean, welcoming reception and waiting area

Training

PMA Ltd will deliver the Business Admin L3 With Clinical coding Apprenticeship ,

The employer will provide training on the below

Induction and orientation to practice policies and procedures
Data protection and confidentiality (GDPR) training
Customer service and communication skills
Use of practice IT systems (e.g., clinical software, appointment booking)
Basic clinical administration (e.g., referral and prescription processing)
Safeguarding adults and children awareness
Infection prevention and control
Health and safety in the workplace
Equality, diversity, and inclusion training
Ongoing professional development and refresher courses as required
Fire safety and emergency procedures

Job Types: Full-time, Apprenticeship

Pay: From 14,722.00 per year

Application question(s):

Why do you want to work at Parkview Surgery and in this Patient-facing / admin role? What Skills and Qualities do you have that make you a good fit for working both with patients and behind the scenes?
Work Location: In person