Job Description

Are you ready to kickstart your career in transport planning?

We are looking for an enthusiastic and proactive Transport Planning Administrator Apprentice to join our Chepstow team. This is a fantastic opportunity for someone looking to start a career in logistics and transport planning. You will receive on-the-job training allowing you to acquire valuable skills and experience, as well as a nationally recognised qualification.


This apprenticeship offers a comprehensive dive into the world of transport planning. You'll gain hands-on experience and develop vital skills across a wide range of areas. You'll work closely with our experienced transport planners and wider operations team to support the smooth running of our delivery schedules and customer communications.

Working hours:

Monday - Friday 08:00 - 17:00.

What You'll Be Doing (and Learning!):

Delivery Bookings:

Liaise with customers and consignees to book deliveries in and confirm time slots.

Customer Interaction:

Act as a key point of contact for inbound calls and customer queries. Ensure high levels of professionalism and responsiveness.

Schedule Support:

Assist transport planners with creating and updating daily schedules and route plans.

Communication:

Provide timely updates to internal teams and customers on delivery statuses, changes, or delays.

Phone & Admin Support:

Answer incoming calls and route them as necessary. Record key information and escalate urgent matters.

Financial Administration:

Support with invoicing, cost tracking, and processing transport-related charges and PODs.

Data Entry:

Maintain accurate records in transport management systems and spreadsheets.

Team Support:

Provide general administrative assistance to the transport planning team and wider logistics operation.

What We're Looking For:

Excellent communication skills. Strong organisational skills and attention to detail. Confident phone manner and ability to build rapport with customers. Proficiency in Microsoft Office (especially Excel, Outlook). A proactive attitude and willingness to learn. Ability to work well as part of a team in a fast-paced environment. GCSEs in English and Maths (Grade C/4 or above) preferred.

What We Offer:

Structured apprenticeship training and support towards a nationally recognised qualification. On-the-job coaching and mentoring from experienced professionals. Career development opportunities within a growing logistics business. * A supportive and collaborative working environment.