Job Description

Travel Sales Consultant Apprenticeship

Skills Coaches is seeking an apprentice who is dedicated and has a real interest in Administration to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service Practitioner apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

Location: Nottingham, Derby

Duration: 12 months

Salary: 18000

Hours: Full-time

Start Date: 26th July 2025

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About the Apprenticeship

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

Assist customers in booking our UK and European coach holidays and day trips Deliver excellent customer service both in person and over the phone Use internal booking systems to manage customer reservations Gain in-depth knowledge of our travel products and services to confidently advise customers Handle payments and assist with cash handling Maintain accurate customer records Liaise with suppliers and support product delivery Keep point-of-sale materials and promotions up to date Support the day-to-day operations of the holidays department Follow all company policies and procedure

Where you'll work

This apprenticeship is available in these locations:

Skills Holidays Derby City Centre, St Peters St, Derby, DE1 2NR Skills Holidays, 3 3a Mansfield Road, Nottingham, NG1 3FB
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Qualification

As part of this role, you will work towards achieving the Level 2 Customer Service Practitioner apprenticeship. The course is typically completed over 12 months, and will provide you with a nationally recognised qualification, along with valuable workplace experience.

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Your Training Plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

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Essential qualifications

GCSE in:

English (grade 9-4 (A-C)) Maths (grade 9-4 (A-C))

Skills

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience
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Apprenticeship Benefits

Work toward a Level 2 Customer Service Practitioner qualification with full support from your employer and training provider

Learn on the job in a supportive, real-world environment

Opportunities for progression into a permanent role following successful completion and onto higher apprenticeships.

Build a foundation of transferable customer service and administrative skills

Job Types: Full-time, Apprenticeship

Pay: From 7.55 per hour

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person