Job Description

Salary

19,306.07 per annum

Contractual hours

37

Basis

Full time

Region

Warwick

Package

Full time, 18 months Fixed Term

Job category/type

Apprenticeship

Date posted

18/12/2025

Job reference

RA0007351



Are you looking to start your career in HR systems and data, while earning and learning at the same time? Warwickshire County Council are seeking a motivated individual to join our Pay & Systems Service as a Workforce Support Officer. This is a fantastic opportunity to complete a Level 3 Apprenticeship (Digital Support Technician Apprenticeship), specialising in use of digital applications. You'll gain valuable skills and experience in a brilliant team that will support you to have the best of career starts!

About the Role

As a Workforce Support Officer, you'll play an active role in co-designing, implementing, and delivering projects relating to our core HR Systems (iTrent and Hornbill), meeting customer demands and supporting our people strategy. You'll learn on the job, developing the skills, knowledge, and behaviours needed to succeed in your apprenticeship.

Your responsibilities will include:

Supporting project delivery, including system upgrades and enhancements Collaborating with key internal and external stakeholders to support project delivery Processing and analysing data to solve problems and support project goals Maintaining accurate records and documentation Responding to queries and assist with troubleshooting


You'll work under the guidance of your line manager and colleagues, gradually mastering the role as you progress through your apprenticeship.

What We're Looking For

To do your role successfully, you'll need to be:

A confident communicator, both verbally and in writing Familiar with standard IT software (Microsoft Office, email) Organised and able to prioritise workload across multiple projects Willing to learn new skills and knowledge throughout your apprenticeship Positive about teamwork and customer service Able to travel and work in a hybrid manner


It would be a bonus if you have:

Interest in a career pathway enabled by this apprenticeship Experience using HR Information Systems and Customer Relationship Management systems (specifically, iTrent, and Hornbill) Previous office or customer service experience Evidence of self-development (e.g., Duke of Edinburgh Award, volunteering) Knowledge of and interest in working for Warwickshire County Council or public sector services

Our training partner for the delivery of this apprenticeship is JBS Skills Training with whom you will study and complete the Digital Support Technician Apprenticeship. For more information about this programme, see here:

Digital Support Technician Apprenticeships - JBC Skills Training

For further information please see the and Person Specification;

Workforce Support Officer

Working for Warwickshire -

This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Katie Byrne by emailing KatieByrne@warwickshire.gov.uk

Closing date: 12th January 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.