Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Apprentice - Information Comms Technician Level 3
Fixed term contract for 22 months
Worcester based with a balance of home and office working
Starting salary year 1: 16,489
35 hours per week
University isn't always the answer!
Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with our training provider - TDM - the programme offers you a chance to study for a Level 3 Apprenticeship in Information Communication nationally recognised qualification, all whilst gaining practical work experience.
This is the first step in a scheme that can extend as far along your professional journey towards being a qualified 2nd line support Technician. Our organisation is committed to providing you with the time and support to complete your apprenticeship alongside the training provider.
What will you do?
You will be working as part of the 2nd Line Support Team, working alongside other specialist teams across the technology department to gain a good understanding of all Technology aspects and lifecycle. As part of your job role, you will be supported by the team around you, ensuring you are getting the best out of your apprenticeship!
What skills and abilities do I need to have?
We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability - and have a willingness to learn, enthusiasm and dedication.
On top of this, practical skills we are looking for are;

• A minimum of 2 GCSEs at Grade 4 or above, or the equivalent including Maths and English
• Knowledge of Microsoft Office applications (Word, Excel and Outlook)
• A keen interest in technology and any background skills would be advantageous

About us
One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Closing Date: 4 August 2025
Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you -
'For an insight into what it's like to work for us, take a look at on Twitter'
Check out our Apprentice page to find the process, apprentice stories, FAQ's and much more -
Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. View our new Diversity and Inclusion strategy here:
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.