Job Description

About the Role

Would you love to work with a wide range of tech and help local businesses with their IT? Perhaps you are just starting your career or looking to change careers?

If customer service wrapped in with IT is your thing, then this could be the perfect apprenticeship for you. Kickstart your IT career with an Information Communications Technician (Level 3) apprenticeship at our small and successful IT Business, where you will be able to learn plenty whilst helping lots of companies across Devon & Cornwall with technical support.

The key to your success is your ability to roll up your sleeves and find a solution whilst always ensuring excellent customer service.

You will have a range of duties and responsibilities assisted by our experienced and friendly team, you will be expected to work both with supervision and independently. You will be involved in resolving routine ICT issues and contributing to new installations and projects.

Daily duties will include, but are not necessarily limited to, the following:

Support end users via telephone, helpdesk ticket system and email, accurately recording requests and actions Respond to and either resolve or escalate requests Problem solving and workflow management Assist with workshop repairs, upgrades, new system builds and configurations Cabling and connectivity installations (after appropriate training) Carrying out any ad hoc requests with accuracy and professionalism To meet all learning commitments of the apprenticeship

About You

You should have a pleasant and approachable personality, as this is a customer service role. The ability to multitask and prioritise workload in a timely and effective manner whilst under pressure are essential for this position. You may be required to complete field work from time to time within the Devon and Cornwall area, transport will be provided from, and returning to our Holsworthy base.

Desired skills and personal qualities

Working towards the completion of the Level 3 Information Communication Technician Apprenticeship Excellent Communication & IT skills Good Attention to detail Organisational skills Customer care skills Problem solving skills Analytical skills Enthusiastic & Flexible
The successful candidate will receive full training in the workplace supported by our experienced team. Working hours for apprenticeships are Monday to Friday.

About Us

Acuiti Solutions Ltd is a small and busy company with its HQ located in Holsworthy, Devon. Founded in 2001 it has rapidly expanded to provide a wide range of IT, network and communication solutions and support services throughout Devon and Cornwall.

Job Types: Full-time, Permanent, Apprenticeship

Schedule:

Monday to Friday
Work Location: In person