Job Description

Role Purpose & Context

Oxford Professional Education are a leading provider of Apprenticeships within our sector, working with a diverse range of employers from public sector organisations, large multinational blue-chip organisations, through to SMEs.

As a Learning Support Officer, you will play a key role in ensuring that our apprentices feel supported throughout their journey with us.

Role Summary

Foster a positive and inclusive environment for apprentices to thrive emotionally and personally.

Provide emotional support, actively listening to concerns, and offering guidance as needed.

Coordinate the smooth progression of apprentices throughout their training programme, from initial enquiry to the end of the apprenticeship programme

Review and assume responsibility for the early interventions process to provide advice, guidance and support for apprentices newly on-boarded into the programme.

Provide additional coaching sessions where needed to vulnerable apprentices or apprentices at risk to ensure progress is timely and actions are completed.

Key Responsibilities

Customer focused and proactive, your key responsibilities will include:

Undertake apprentice progress reviews to ensure that the apprentice is on track and offer support with any associated pastoral needs.

Conduct regular 1:1 check-ins with apprentices to assess their wellbeing and address any concerns.

Collaborate with Wellbeing Team for guidance on enrichment articles.

Report any safeguarding, wellbeing or learner concerns to the Safeguarding Lead.

Equality, Diversity and Inclusivity

Ensure that pastoral support is inclusive and sensitive to the diverse needs of our apprentices.

Promote an inclusive learning environment that values and respects differences.

Ensure that apprentices are fully au fait with Safeguarding, the Prevent Duty and Fundamental British Values.

Skills & Experience

Some of the key attributes we look for include:

1 years' administrative experience Detail oriented, task focused with an emphasis on getting things right on time, first time. Excellent communication skills when working with colleagues, customers, learners and trainers. Professional, courteous, passionate, flexible, pragmatic, personable with a confident, 'can do' attitude. Innovative, inspiring, incisive individual who works with integrity. Good IT skills, particularly with the Microsoft Suite of applications.
Please note that we are a dog-friendly office!

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Private medical insurance Work from home
Ability to commute/relocate:

Oxford OX2: reliably commute or plan to relocate before starting work (preferred)
Experience:

Administrative: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Oxford OX2