Job Description

Description

Reporting to the Head of Compliance, the AR Compliance Manager will play a crucial role in the success of Polo MGA sector within the PCIS platform business. This role will primarily focus on managing the transition and oversight of the network of Appointed Representatives (ARs), ensuring ongoing regulatory compliance for this segment of the organisation. The successful candidate will be responsible for developing, implementing, and maintaining relevant regulatory and operational risk frameworks, as well as leading initiatives to enhance the customer journey while ensuring regulatory standards for this part of the business.

Key Responsibilities

Complete applications for regulatory permissions, including becoming an Appointed Representative, and providing support throughout the entire authorisation process.

Create and facilitate the onboarding and transition process for appointed representatives, including obtaining FCA authorisation.

Oversee ARs, conduct due diligence, review policies, and ensure ongoing regulatory adherence.

Manage the transition of appointed representatives, ensuring they meet compliance standards.

Support the compliance team with acquired businesses and day-to-day tasks.

Review financial promotions and AR customer journeys for compliance with ICOBS.

Collaborate with internal and external stakeholders (e.g. FCA, BIBA, MGAA), as required.

Ensure compliance with all relevant regulatory reporting requirements

Provision regular reporting to senior management and the PCIS Appointed Representative Committee

Ensure company policies are in line with regulatory requirements.

Develop and maintain appropriate regulatory and operational risk framework, including policies, procedures, and controls.

Conduct risk assessments and implement measures to mitigate identified risks.

Skills, Knowledge & Expertise

Extensive experience of compliance experience within insurance, inclusive of the Lloyd's and London markets.

Strong understanding of FCA rules (PRIN, ICOBS, SYSC, SUP) and AR models.

Experience in reviewing financial promotions and compliance monitoring.

Strong understanding of regulatory requirements and compliance standards.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills.

Ability to manage multiple tasks and prioritise effectively.

About PoloWorks

PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.



As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.

Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.


Recognised as a

Great Place to Work certified company

and listed among the

Best Workplaces in Financial Services & Insurance

, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.