Job Description

Area Care Operations Manager (ACOM) - Full Time (40 hours/week)

Location:

Birmingham and covering Liverpool

Reports To:

Head of Operations

Job Type:

Full-time

Shift Pattern:

Monday to Friday

Salary:

Rate of 15.33 p/h and starting rate of 33.891.00 based on expected hours

Why This Role Matters:

As an

Area Care Operations Manager (ACOM)

, you'll play a crucial role in managing and delivering exceptional care for our patients. You will oversee our teams in

Birmingham

and

Liverpool

, ensuring the highest operational standards while driving continuous improvement. This role is pivotal to ensuring high-quality patient care and the development of a skilled, motivated team, all while achieving business objectives and compliance with legislation.

What You'll Be Doing:

As an

Area Care Operations Manager

, you will:

Lead and Inspire the Team:

Manage and support the

Deputy Care Operations Managers (DCOMs)

to ensure team engagement, high standards of patient care, and operational excellence.

Ensure Compliance:

Oversee compliance with healthcare regulations, company policies, and procedures to ensure safe, high-quality care for all patients.

Drive Performance:

Monitor the performance of the team, managing absence, performance issues, and providing coaching and feedback to ensure continuous improvement.

Foster a Positive Team Culture:

Encourage a learning culture, facilitate team meetings, and develop your staff to enhance performance and engagement.

Recruitment and Development:

Lead recruitment efforts, manage induction processes, and ensure ongoing development of your team.

Operational Excellence:

Ensure smooth and efficient rota management, oversee operational data, and ensure patient care standards are met consistently.

Promote Company Values:

Champion the company's values and ethos, ensuring that all staff maintain professionalism and integrity.

Handle Out-of-Hours Support:

Participate in an on-call management rotation to provide operational support as needed.

What We're Looking For:

We're seeking a leader with the following:

Leadership Experience:

Proven experience managing and developing teams, with the ability to inspire and drive high standards.

Healthcare Experience:

Background in healthcare or a related field, with a strong focus on patient care and compliance.

Excellent Communication:

Able to communicate effectively across teams and with external partners, maintaining a professional approach at all times.

People Skills:

Strong ability to manage performance, provide coaching, and handle sensitive situations with tact and professionalism.

Problem-Solving & Initiative:

Demonstrated ability to think critically, manage change, and make decisions under pressure.

Driving Experience:

A full UK manual driving licence is essential.

Adaptability & Resilience:

Ability to remain calm under pressure and adapt to changing priorities.

What Success Looks Like:

You'll be assessed on your ability to:

Drive a Positive Team Culture:

Build and maintain a motivated, high-performing team that embodies the company's values.

Ensure High Standards of Care:

Lead the team to achieve outstanding patient care and compliance with all regulatory standards.

Develop Your Team:

Mentor and develop staff, preparing them for growth and leadership roles within the organization.

Achieve Operational Excellence:

Ensure smooth day-to-day operations, meeting performance targets, and achieving business objectives.

Background & Experience:

Leadership Skills:

Proven leadership experience, ideally within healthcare, operations, or a related field.

Healthcare Sector Experience:

Experience in a healthcare setting, particularly in patient care, transport, or a similar field.

Strong Organizational Skills:

Experience managing resources, rotas, and staff performance effectively.

Driving Licence:

A full UK manual driving licence is essential.

Commitment to Development:

A willingness to continue developing your leadership skills and knowledge of healthcare regulations.

What We Offer:

Competitive Salary & Benefits:

We offer a competitive salary, pension scheme, and performance-based bonuses.

Development Opportunities:

Access to full management training, ongoing development, and career progression.

Health & Wellbeing:

Benefits including a healthcare cash plan, employee assistance programme (EAP), and more.

Recognition & Rewards:

Monthly awards and employee recognition for outstanding contributions.

Work-Life Balance:

Overtime paid at enhanced rates, plus additional shift enhancements.

Who We Are:

Secure Care UK

is a national leader in secure patient transport and mental health support services. We provide safe, respectful, and person-centred services that prioritize the needs of our patients. Our mission is to continuously improve patient outcomes and set the standard for excellence in healthcare logistics.

Equal Opportunities:

Secure Care UK is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

How to Apply:

If you're ready to take the next step in your career and lead a team that makes a difference in healthcare, apply now and join

Secure Care UK

.


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