Job Description

Job Title: Area Maintenance Manager & National Hospitality Lead (Retail FM)
Location: Northern Ireland (regular travel across NI, ROI & the UK)
Contract Type: Permanent
Working Hours: 40 Hours Per Week
Salary: 45k - 50k (DOE) + 5,700 Car Allowance + Annual Bonus
A Unique Opportunity to Lead, Influence & Deliver Nationwide
Ready to take your FM career up a gear? We have a unique role that combines regional responsibility for Northern Ireland & Republic of Ireland and national leadership of our Hospitality function across the UK. You'll be the trusted face of City in NI & ROI -- working hand-in-hand with our partners in NI, ROI to keep our retail estate running like clockwork -- while driving best-in-class hospitality support for every store cafe and food area we maintain across the whole UK.
What Makes This Role Stand Out?
Regional & National impact- You'll lead maintenance delivery locally and set the standard for hospitality support nationwide.
Be our face on the ground - Regular travel across NI, ROI, and the UK -- visiting sites, building relationships, solving problems first-hand.
Champion our customer promise - From maintenance to hospitality equipment, you'll make sure stores and cafes deliver the experience customers expect.
Freedom to make it better - Spot issues, fix them, influence suppliers -- you'll have the trust and backing to make change happen.
What You'll Be Doing
Managing a team of 3rd-party subcontractors for Planned Preventative Maintenance (PPM) and Reactive Maintenance in NI & ROI.
Acting as the primary point of contact for these 3rd Party partner, store managers, and City in your region.
Leading the Hospitality Services element across the whole UK retail estate -- from maintaining equipment to improving service standards.
Chairing meetings with suppliers and partners to tackle issues and agree solutions.
Analysing data, trends, and budgets -- turning insight into clear actions.
Ensuring compliance with all legal, safety, and service-level standards.
Travelling regularly -- you'll be on the move, building relationships and driving standards.
Who We're Looking For
A confident communicator and relationship-builder -- you're credible with senior stakeholders and frontline teams alike.
A problem-solver who thrives on ownership -- if there's an issue, you don't just flag it, you fix it.
Data-savvy -- you can analyse, interpret, and present information to make decisions and drive improvement.
Experienced in Retail FM, Hospitality Maintenance, or a similar multi-site environment.
Willing to travel regularly and stay visible to our partners, stores, and suppliers across the UK.
Why Join Us?
This isn't just another FM job -- it's a chance to shape how we deliver maintenance and hospitality services for one of the UK's biggest retail brands. You'll build partnerships, lead improvements, and make a visible difference to the stores and cafes that millions of customers use every week.
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.