Job Description

Our Vacancy

Area Manager - Older People's Services

Location:

London (with regular travel across schemes, in North West London)

Direct Reports:

Up to 10 Scheme Managers

Could You Be the Leader Who Pulls Us Together?

At Peabody, we believe in more than just housing, we believe in

home

. For our older residents, home is a place of safety, dignity, and community. And behind every welcoming scheme is a team of dedicated Scheme Managers, led by someone who brings out their best.


That someone could be you.


We're looking for an

Area Manager

who doesn't just manage people, they

inspire

them. Someone who leads with

kindness

, acts with

integrity

, and knows how to bring a

diverse team together

to deliver exceptional housing services.


You'll be responsible for around

six schemes

across London, supporting a team of up to

10 Scheme Managers

. These schemes have a history of anti-social behaviour, and the successful candidate will need to demonstrate confidence in managing this, while empowering Scheme Managers to respond effectively and sensitively. Strong people management skills are essential, particularly in supporting staff through challenging situations and maintaining a values-led team culture. That's why we need someone with

resilience

,

empathy

, and a strong understanding of

tenancy management

and

housing operations

.


You'll be the kind of leader who:

Keeps promises

- You do what you say you will, and your team trusts you for it.

Celebrates diversity

- You value different perspectives and create a sense of belonging.

Loves new ideas

- You're curious, open to change, and always looking to improve.

Does the right thing

- You act in the best interests of residents, even when it's tough.

Pulls people together

- You collaborate, especially when challenges arise.

This is a

hands-on, operational role

. You'll be out visiting schemes, supporting your team, managing complaints, leading on health and safety, and empowering your staff to tackle issues like anti-social behaviour with confidence.


A car might help, but what matters most is your ability to lead with heart and purpose.

What We're Looking For

Experience managing dispersed teams in housing or a similar setting. Strong knowledge of tenancy agreements, landlord responsibilities, and housing legislation. A track record of handling complex people management issues. Confidence in dealing with anti-social behaviour and community safety. A values-led leadership style that builds trust and drives performance.

If you're ready to lead with empathy, drive change, and make a difference in the lives of older people, we'd love to hear your story.

Why Join Us?

We offer:

30 days' annual leave plus bank holidays. Flexible benefits package - including healthcare, dental, and lifestyle discounts. 4x life assurance. Ongoing training and development, including qualifications and apprenticeships. Two additional paid volunteering days each year. Up to 10% matched pension contribution.

If this sounds like the kind of meaningful work, you'd love to be part of, we'd love to hear from you. Please apply now by submitting an

anonymised CV

and a short statement explaining why you're the perfect fit for this role


If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk

Important Information

The assessment process will include an in-person interview on

25 September

at our Ealing office. Candidates successful at this stage will be invited to a follow-up interview via Microsoft Teams on

30 September

.

You must have the right to work in the UK; we are unable to provide visa sponsorship. Some hybrid working can be considered for this role. Three days at Schemes or office, two days at home. An enhanced DBS is a requirement of this role. As part of your application, we'll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.

We reserve the right to close this advert early if we receive a high volume of suitable applications.