Job Description

Job Title:

Area Service Manager

Reporting to:

Operations Manager

Payrate:

14.42 per hour

Shift Pattern:

Mon - Sat, 06:00-12:35, 40 hours per week.

About NIC

NIC is an equal opportunities employer and rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion or sexual orientation.

NIC Services Group is one of the largest family owned cleaning and facilities management companies in the UK. Having won many awards over the last 60 years NIC pride ourselves in been a great company to work for and delivering service excellence to all our clients.

Benefits

Job security with the opportunity to progress within the Company Full training Free On-site parking Paid every 4th Friday. Paid Holidays 28 days pro rota Pension Scheme Company Recognition Awards. Bonus Scheme Job security with opportunity to progress within the company Company recognition awards Wagestream financial wellness platform (track your earnings and instant access up to 40% of your money) along with Store Discounts. Sovereign Health Cash Back Plan For Everyday Health Care Costs. 24/7 GP and Wellbeing Service. Sovereign Perks (online shopping and high street discounts).

Special Features

Effective communication with all members of the NIC Management Team. High degree of flexibility in working hours and types of jobs undertaken High degree of mobility - travelling throughout the designated area providing cover for other colleagues as necessary

Job Purpose:

To be responsible for the management of In Store Cleaning Managers/Mobile Support (ISCM) in the provision of cleaning to retail stores in the designated area To ensure that KPI's and monthly audits are delivered to defined standards and corrective action is taken as required. To recruit and effectively train all ISCM's in the area and ensure that other colleagues are recruited and trained by the ISCM in line with recruitment process. To build and maintain communication channels with customer colleagues especially Store Manager. To manage the area and store costs within budget and ensure the requirements of Health and Safety are followed.

Key Tasks

Operational

To manage cleaning & other services through the ISCM in all stores in line with the process agreed with the customer. To manage ISCM in the delivery of Services KPI's on a store by store basis. To have a roster in every store and plan to recruit to fill the gaps To identify supplier performance / supply partner performance issues and refer to Operations Manager to effect solutions To construct and review Next Steps plans to ensure store issues are addressed proactively Operations Manager to take corrective action to ensure KPI's are achieved. To use information and results to provide visibility of Next Steps planning, key store actions and priorities To authorise the weekly payrolland continually review ideal rotas for best practice and efficiencies To manage store budgets within set targets To share best practice across area.

People, HR and Training

To train, develop and appraise ISCM to ensure they lead and motivate their own in-house teams. This to include Training Needs Analysis and delivery of training solutions. Carry out reviews of the legal training to ensure compliance across the area & safely store training records to reflect this. Specific responsibility for the recruitment and training delivery of ISCM to include full validation of training. To audit all stores to a set process on a regular basis to ensure ISCM meet the laid down standards of delivery To carry out HR and training audits to ensure ISCM compliance in training cleaning colleagues in delivery of defined standards. To recruitment all ISCM/Supervisors and formulate and manage the cleaning management succession plan for the area To apply the disciplinary procedure in accordance with NIC HR Policy in agreement with Operations Manager and HR team up to and including dismissal

Other Duties - Communications, Quality, etc

To initiate performance management measures where these are required in conjunction with Operations Manager and HR team To regularly attend customer meetings to support the ISCM and brief the customer colleagues as appropriate. To meet with all GSMs or his/her nominee on regular and provide timely feedback to the Operations Manager. To manage all store openings in accordance with customer policy. To deliver all Services initiatives on time and in line with performance standards - and ensure all feedback requirements are met to ensure success factors can be assessed properly by NIC and the customer To comply with all Food Safety / Health and Safety policies and procedures To carry out other duties as requested.

Qualifications

Proven management and leadership skills Strong supervisory experience in a team-oriented environment Ability to motivate and develop staff to achieve performance goals Excellent communication and interpersonal skills Strategic thinking and problem-solving capabilities Experience in implementing operational improvements and best practices
Job Types: Full-time, Permanent

Pay: From 14.42 per hour

Expected hours: 40 per week

Licence/Certification:

Driving Licence (preferred)
Willingness to travel:

50% (preferred)
Work Location: On the road

Reference ID: 17372672