Job Description

The Role & Key Responsibilities
Job Title: Area Service Manager
Location: Cumbria, UK
Role / Shift: Permanent - Monday to Friday - 37 hours per week (Will be flexible)
Package includes Salary 36,036.67 a year, plus car allowance, plus pension and access to flexible benefits that support your development, wellbeing and everyday life.
Are you enthusiastic about the agricultural industry?
Skilled in developing customer relationships?
Perhaps you are looking for a flexible, home-based role with significant travel, visiting farms around the beautiful Cumbrian countryside?
If this is you, we want to hear from you!
We are seeking an enthusiastic and customer-focused Area Service Manager to develop customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.
Key responsibilities: (not limited to)

• Conduct regular customer service reviews based on customer segments.
• Continuously improve customer touchpoints.
• Build and maintain relationships with both new and existing customers.
• Provide training and support to customers on our products and services.
• Ensure efficient service delivery within the defined area, meeting performance standards.
• Use Area Coordinators and self-employed milk recorders and samplers to provide services.
• Work towards various KPIs to ensure high data quality Promote NMR and assist at local and national events, such as shows and farm walks.
• Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.

About you:

• Effective relationship and management skills
• A keen interest in agriculture and/or farming (desirable)
• Ability to manage own time effectively, and able to work flexible hours is necessary.
• Effective verbal and written communication skills
• Previous account management experience (desirable)
• Fully PC literate
• Milk recording and sampling experience (desirable)

Additional Information:

• Home-based role with flexible weekly hours to accommodate early morning starts, late evenings, and customer milking patterns.
• The role requires significant driving; candidates will be located within the area and have a UK Full Valid Driving Licence

Where growth meets purpose
What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together, we're shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we're collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.
We're thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we've made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves
As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
About Us
Decoding milk data, building robust insights.
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.
About us
We're National Milk Records (NMR) a part of the AB Agri community committed to investing in an innovative range of milk quality, herd health and genomic testing services, generating data and building robust insights that empower farmers to make informed decisions on cow productivity.
We're part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we'd love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can - it will only take a few minutes.
When you do, we'll ask you some equal opportunities questions just to ensure our recruitment process is inclusive - or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions, and this won't affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don't accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Questions about this role?
If you have any questions about this role or need help applying please contact Salvatore Munago via .
Supporting your application
We work with a number of ?external partners to ensure ?that our application process ?is as comfortable as ?possible, regardless of your ?circumstances or ?background.
Location
Area Service Manager - Penrith
Closing Date:
Not Specified
All Locations
Cumbria All Locations is a required field
Job Function
Customer Service
Advertising Salary:
Not Specified
Type
Permanent

Skills Required