Job Description

Country

United Kingdom

Office Location

Birmingham

About Us

This is a 12 Month Fixed Term Contract




Flexible/Agile Working: This hybrid role is based on a 60% onsite, 40% remote working model.




Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide.




At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networks, and access to high quality resources.

Role Purpose and Key Responsibilities

As an Assessment Coordinator, you will play a vital role in managing the end-to-end assessment process for candidates seeking RICS membership. You will work with volunteer assessors, auditors, and stakeholders to ensure assessments are delivered accurately, efficiently, and in line with our policies.




Key Responsibilities:




- Create assessment panels within strict deadlines and in compliance with rules and policies.


- Ensure assessors and auditors have the necessary information to deliver high-quality assessments.


- Process assessment results with 100% accuracy.


- Support candidates and trainees with queries related to assessment requirements.


- Analyse candidate and assessor data to identify potential issues, such as assessor shortages.


- Collate and analyse post-assessment statistics to uncover trends and support forward planning.


- Book ad-hoc assessments, secure assessors, and arrange suitable venues within budget.


- Use negotiation skills to resolve scheduling conflicts and backfill drop-outs or deferrals.

About You

You are highly organised, detail-oriented, and thrive in a fast-paced environment where deadlines are non-negotiable. You have excellent communication skills and can confidently manage multiple priorities while maintaining accuracy and professionalism.


Essential Skills & Experience:




- Experience in customer service and project coordination.


- Excellent written and verbal communication skills, including professional business writing.


- Ability to prioritise work and meet strict deadlines under pressure.


- Proficiency in Microsoft Office packages.


- Strong relationship-building skills with internal and external stakeholders.


- Experience handling difficult conversations and achieving positive outcomes.

Rewards and Benefits

We offer a competitive benefits package designed to support your wellbeing, work-life balance, and financial security. This includes:




- 25 days annual leave plus public holidays


- Private medical insurance and wellbeing support


- Pension scheme, life assurance, and income protection


- Enhanced family leave and volunteering opportunities




Equal Opportunity Employer:




RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.




Candidates must have the correct right to work in the country where the role is based.




How to Apply:




To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirements of the role.




Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications.