Job Description

The Chartered Institute of Logistics and Transport (UK)

Job Title: Assessment Co-ordinator (Education)

Based: Hybrid: Corby Office/Home-based

Reporting to: Operations Team Leader

Key Objectives of Post:

The co-ordination, administration and customer service point of contact for operational aspects of the Awarding Organisations (AO) qualifications and assessments.

Key Duties and Responsibilities:

Act as the point of contact for inquiries on all registration and assessment for Learning Partners, Learners, and other stakeholders Coordinate registration processes using the Awarding Organisation Management systems across all qualifications and programmes offered by the AO Deliver services in line with Assessment Series Timetables Commission and liaise with external assessors, examiners, verifiers and moderators to ensure consistency, rigor, integrity and quality of assessment Distribute examination reports to support learning partners and learners Coordinate the production and despatch of examination paperwork Coordinate the production and despatch of certificates Coordination and administer the Learner Enquiry about Results Process, Assessment Reports and Assessment Appeals Develop and maintain Standing Operation Procedures for areas of responsibility Support all colleagues within the Awarding Organisation department as and when necessary

Personal Attributes, Knowledge and Skills

Excellent customer care skills with experience in working in an learning environment and a customer service ethos (Essential) Comfortable communicating at all levels with a broad range of stakeholders both verbally and in written communication (Essential) Ability to work to strict deadlines with a disciplined and organised approach to prioritising tasks with minimum guidance (Essential) Competent user of Microsoft Office and all associated applications with experience of working with bespoke systems for customer database management (Essential) Proven success in working in a fast paced team to achieve high standards with a continual improvement ethos (Essential)

Working Pattern:

Hybrid/Remote 5 days a week, working 9am-5pm 2 days in the office, 3 days working from home
Job Type: Full-time

Pay: 23,000.00 per year

Benefits:

Company pension On-site parking Work from home
Ability to commute/relocate:

Corby NN17 4AX: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Corby NN17 4AX