Job Description

About the Role
The Education Division at OUP is undertaking a number of strategic assessment projects, including new digital assessment services which are reliant on external technology vendors. These platforms provide the capability to manage the end-to-end test delivery process for products in development. Current projects include content creation, test registration and delivery, marking, and provision of results.
Work is required to shape and define operational processes and procedures for new assessment projects, and to own operational delivery in launched products. This role is critical in implementing day-to-day processes and procedures through pilot/beta phases, collating and apply learnings, and ensuring technical, product, and operational readiness in time for planned go-live. The role will own and deliver assessment operations during test windows, in business-as-usual product phases as well as during development. Working in a small specialist team, hands-on delivery of operational requirements is essential to the role.
The role of the Assessment Operations Lead will be to define the scope of the Operations Workstream for projects and to deliver on those workstreams' commitments. The postholder will work alongside teams to support, review, develop, and document operational processes for the successful delivery of ongoing live operations. This role will work with others in the existing projects, ensuring that all ring-fenced resources and training needs are identified for a successful transfer to live operations, where they will continue to own delivery.
Please refer to the enclosed job description for the detailed key accountabilities in this role.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
To be successful in this role, you will ideally have/be:

• Advanced level professional with extensive experience of exams/test-session operational delivery, including management of markers, gained in a global context.
• Open-minded, curious, and ready to learn. Has the drive to explore and experiment with latest thinking and approaches on operational delivery to improve our efficiency, effectiveness and digital capabilities, based on the latest research, data, evidence, and customer feedback.
• Able to use own in-depth professional knowledge and acumen to develop required solutions.
• Experience of managing complex multi-component projects and / or programmes to schedule
• Proven experience of developing strong, collaborative relationships with internal and external colleagues and stakeholders.
• Possesses high levels of intercultural competence and has excellent communication skills, both verbal and written.
• Proactive, collaborative, organised, and a natural problem solver, excited by opportunity to grow the business and self.
• Able to work autonomously and possess an ownership mindset to deliver on both business and personal targets
• Proven experience in end-to-end digital and systems design and delivery across a complex organisation - from investment to implementation and BAU (desirable)
• Extensive experience of managing exams technology vendors and holding them to account for successful delivery according to agreed KPIs (desirable)
• Experience in having full budget accountability and ability to stay on target, with ability to analyse and propose solutions to drive more profitable processes (desirable)

Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of private medical insurance, and a discretionary management bonus.
Please see our Rewards and Recognition page for more information.
Queries
Please contact with any queries relating to this role.
Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.