Job Description

We are actively seeking an experienced assessments coordinator with a passion for teamwork and open communication to join our team at CST Training, based in a hybrid capacity from our Head Office in Dartford.

Your role within our dynamic and collaborative team will be instrumental. This is a thrilling chance for those who thrive in a team-oriented environment and are seeking a rewarding career path.

You will operate in a hybrid capacity from our Head Office in Dartford and from your home for a maximum of 2 days a week. Your role is pivotal in understanding and navigating the challenges faced by the team, company, and industry as we coordinate the plethora of training qualifications conducted each year.

Role Responsibilities:

Your key responsibilities will encompass: Ensuring smooth operation of our NVQ, VRQs and other assessment related qualifications. Building strong relationships with candidates, assessors, and awarding bodies to maintain course compliance and an exemplary user experience. Delivering high-standard customer service to support our communications team and aid candidates with bookings, queries and amendments on the phone and via email. Facilitating the registration and completion process of candidates to gain their certification, including but not limited to invoicing, managing accounts and liaising with stakeholders and issuing certification. Submitting qualification results to awarding bodies. Utilising our CRM (HubSpot) effectively. Understanding and utilising qualification specifications and online awarding body portals. Continuously developing your understanding of CST Training's products to enhance team communication with customers.

Candidate Profile:

As a dedicated and proactive team player, you should have at least 3 years of experience in an administrative/coordinator role. Solid formal qualifications, (GSCE or equivalent level in English is required, qualifications within Administration or Customer Service are desirable) Knowledge of the construction/training sector (not required but desirable) Strong interpersonal skills and excellent communication abilities. You will be working in conjunction with a hybrid and fully remote team. Exceptional organisational skills, punctuality, and self-motivation. Proficiency in various IT systems and programs such as Databases, CRM (e.g., HubSpot) and Google Workspaces. Ability to stay cool and composed under pressure. Solution-oriented mindset. We would welcome a candidate who has a background within a quality assurance role or similar, attention to detail is key for this role and thus an eye for detail will be well regarded. Please note that this list of duties is not exhaustive, and you may be required to contribute towards other projects and support colleagues according to the needs of the business.

Benefits:

Additional leave Employee discount Work from home

Schedule:

Monday to Friday Overtime Weekend availability (may be required on occasion)
Job Types: Full-time, Permanent

Pay: 25,000.00-26,500.00 per year

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

London DA1: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you available immediately?
Experience:

Assesments: 2 years (preferred)
Work Location: Hybrid remote in London DA1