Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience


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Job overview

We are looking for an Asset & Configuration Administrator within the Digital Services Desktop Support team based in Hellesdon, Norfolk. We're looking for someone with a can-do attitude, who really wants to make a difference to the service we provide and the people that we support.




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Main duties of the job

The duties and responsibilities associated with the role include -


Service request fulfilment and access management Service Asset and Configuration Management Knowledge Management Provision of excellent customer service Achievement of Service Level Agreement and KPIs Project and operational support, as and when required. Building laptops and base units on build station, preparation of equipment ready for issue to Field Support Technicians Decommissioning of desktop hardware and software Raising requisitions onto e-Procurement & monitoring outstanding purchase orders Liaising with purchase department over discrepancies , liaising with suppliers over returns Monitoring stock levels in stores reporting low levels Checking quantities and signing for the deliveries Checking that what has been delivered matchers the paperwork and PO Active contribution to the Continual Service Improvement Plan Part of Twice weekly delivery of equipment to our offices in Suffolk



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Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Benefits

Benefits included with this role are:-


NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.

Interviews are to be confirmed, candidates may only be given a minimum of 3 days' notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.


Please visit our Facebook and Twitter page @NSFTjobs


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Detailed job description and main responsibilities

General Duties and Responsibilities of all staff in the Digital Services Department. The list of duties and responsibilities presented here is not exhaustive, nor is it intended to be exclusive; it should be used as a guideline representing the typical responsibilities of the role. In the routine operations of ICT Service Delivery, it is expected that specific responsibilities and duties of this post-holder will change to meet the developing requirements of the service. Any such changes will be discussed between the post-holder and their manager, but the post-holder is expected to deliver on any reasonable requirement.



Please open the attached for further details.


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Person specification

Skills

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Essential criteria

Team working and customer service skills Ability to relate to all levels of staff in a professional manner #

Desirable criteria

Ability to work in a stressful and busy environment

Experieince

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Essential criteria

Support of hardware/software- asset management - relevant customer service Experience of working with Microsoft products on a daily basis #

Desirable criteria

Relevant NHS/public sector procurment experieince

Qualifications

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Essential criteria

Relevant work experieince GCSE standard or equivalent in a computer related qualification #

Desirable criteria

ITIL v3 Foundation

Knowledge

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Essential criteria

Microsoft applications, specifically Outlook, Word & Excel #

Desirable criteria

The NHS and it's Operational Structures, ITIL processes

Other

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Essential criteria

Organisational skills with attention to detail Clean driving licence

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.


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Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.




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