Job Description

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.


We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.


Team/Role Overview:


The Senior Operations Analyst role involves working in the Asset Servicing team, the group responsible for the management of mandatory and voluntary Income and Corporate Action events, across equity and fixed income products. These include cash distribution events such as cash dividends/coupons, or the exchange of stock and cash on more complex corporate actions like rights issue or takeovers. The team is responsible for ensuring any proceeds from these income or corporate action events are posted to our clients and trading desks in both an accurate and timely manner.


Asset Servicing is split into the following functions:

Event Creation - ensuring asset servicing events are setup accurately in systems for onward processing Income Reconciliation - ensuring mandatory cash income events are reconciled and paid to entitled holders Mandatory Corporate Actions - ensuring mandatory corporate actions events are reconciled and posted to entitled holders Voluntary Corporate Actions - managing client and firm preferences in elective corporate action events and the payment of the subsequent cash or stock proceeds

The Senior Operations Analyst role involves working in

Voluntary Corporate Actions

. The overall objective of this role is to

manage client and firm preferences in elective corporate action events and the payment of the subsequent cash or stock proceeds

and the investigation of any issues that may arise. You will be the first level of escalation for analysts, assist with the training of new colleagues within the team, and the development of system and process improvements. This involves working with data, investigating, and resolving problems and communicating with colleagues, to complete transactions.


What you will do:

Plan and execute daily assigned activities efficiently, adhering to set internal or regulatory deadlines. Ensure processes have been followed and confirm completion of workplan each day. Investigate any issues that may arise and direct them to the appropriate department and collaborate on solutions. Support the preparation and submission of internal and external regulatory reports. Identify procedure gaps and make suggestions for process transformation including reducing manual processes. Apply a good understanding of how the team and area integrate with others in accomplishing the objectives of the wider team/working group. Effectively communicate and collaborate with colleagues and stakeholders, with whom you may exchange potentially complex/sensitive information to progress work and resolve issues. Participate in the training and mentoring of new employees within your team. Be involved in the user testing of new technology enhancements and identify and escalate any issues. Learn and understand the products, rules, regulations, procedures, and controls that have been put in place to minimise risk to Citigroup, its clients, and assets, and apply them appropriately. Perform other duties as assigned by your line manager.

What we will need from you:


Evidence of ability to perform multiple tasks and work towards deadlines. Able communicator who is articulate and concise and can demonstrate strong written and verbal communication skills. Ability to perform a range of tasks/projects and assist with the training of other team members in process and systems compliance. Comfortable working in a team environment and using own initiative in recommending improvements to existing processes. Able to drive own performance and willing to learn. Can manage time effectively. Has a creative and structured approach to problem solving. Proficient in MS Office (Excel and Word) Self-reliant, good problem solver, and results oriented. Strong attention to detail. Ability to partner with other teams to provide innovative solutions. Relevant experience in an organizational or administrative role will be advantageous.

What we can offer you:


We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.


By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.


Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.


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Job Family Group:


Operations - Transaction Services
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Job Family:

Asset Servicing
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Time Type:


Full time
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Most Relevant Skills


Please see the requirements listed above.
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Other Relevant Skills


For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.


If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.



View Citi's EEO Policy Statement and the Know Your Rights poster.