Job Description

Band 3

Main area

Audiology

Grade

Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week (Monday to Friday)

Job ref

343-7337413-FM-SC

Site

St Helier Hospital

Town

Carshalton

Salary

29,651 - 31,312 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

22/08/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Working across both Epsom and St Helier hospital sites, this is a full time 37.5 hours position and is an exciting opportunity to become an integral part of an expanding and successful team.





You would be working closely with clinical audiologists providing support for audiology services. The work is varied offering an opportunity to combine admin duties with provision of a clinical service and direct patient contact.



The post holder will also support the provision of our domiciliary service.



No previous experience is necessary as training will be offered; however you should be an excellent communicator with the ability to use your own initiative and be able to demonstrate good organisational skills. A driving licence is desirable.

Main duties of the job

The role of the assistant practitioner is to support and complement the qualified clinical audiologists in providing our hearing aid and Audiology services.

A mixture of clinical and administrative responsibilities, give the post holder opportunities to learn new skills and have a direct effect on the patient experience



The post holder will assist the provision of the highest quality patient care through dedicated clinical and clerical support to professional audiology staff and continuous improvement of the service.



Based in a specialty clinical team, the post holder will support all clerical duties including reception cover and basic clinical issues relating to patients' pathway of care.


The post holder will deliver a professional patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure timely and appropriate interventions



The post holder will ensure high levels of patient care by assisting the Audiologists and by being an accessible, customer focused and knowledgeable point of contact.

Working for our organisation

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).


After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

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Key Duties

Clinical

Provide a Hearing aid repair service to both adult and paediatric service users under the supervision of qualified clinical Audiologists.

The post holder will :

Be able to deliver a professional service Be responsible for running walk in re tube clinics, when they occur Be responsible for running basic repair clinics Perform routine otoscopy as require Take aural impressions for the provision of earmoulds /swim plugs Respond to telephone calls, emails and in person to queries regarding hearing device Check hearing devices to assess function and re-programme or replace as necessary Provide a postal replacement service for batteries replacement aids ear moulds etc Assist with instruction for use for all hearing aids and accessories including basic maintenance and trouble shooting Provide these services for outpatients and in patients as required Support the Audiologists to deliver the audiology domiciliary service and outreach programmes Make onward referral as appropriate. Visit wards to provide personal communicators and assess needs of in-patients with potential hearing loss .

Technical

The post holder will:

Be involved with implementation of nurses' tool kit within the trust Liaise with outside voluntary agencies to provide support and training.

Perform basic and routine calibration of test equipment Prepare rooms for use by clinical audiologists

Administrative

The post holder will

Work as part of a multi-disciplinary clinical team maintaining efficient systems and processes. This includes maintaining accurate computerised and manual records, ensuring that all patient records are kept up to date with any details relevant to the patient's attendance and/or aids Liaise with clinical staff to ensure that specialist equipment is available, where required.

Contribute to quality and cost improvement initiatives to improve services. Schedule patients in accordance with outpatient waiting time targets and ensure that attendance information is accurately recorded on all appropriate databases, including, but not limited to the Trust patient management systems and Audit Base.

Process stock orders including ordering and receipting goods using Logistics online and SBS

Participate in stock control Be responsible for carrying out annual stock take in accordance with Trust procedures

Co-ordinate the repair and calibration of all equipment with the equipment lead

Contact patients via the appropriate media to inform of appointments and repair collection

Provide reception cover

Person specification

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Qualifications

Essential criteria

Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria

ECDL or equivalent #

Experience

Essential criteria

Knowledge of a full range of IT/Patient administration systems Experience of customer care

Desirable criteria

Knowledge of patient administration work in a healthcare setting #

Knowledge and Skills

Essential criteria

The ability to prioritise tasks effectively with some direction Computer literate, with experience of using a keyboard Knowledge of confidentiality and data protection principles Knowledge of health and safety Equality and diversity

Your application

: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

: You will be required to provide 3 years of employment/educational history. We

do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date

: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.



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Disability Advice Line:

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our

Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.