Job Description

Working across both Epsom and St Helier hospital sites, this is a full time 37.5 hours position and is an exciting opportunity to become an integral part of an expanding and successful team.
You would be working closely with clinical audiologists providing support for audiology services. The work is varied offering an opportunity to combine admin duties with provision of a clinical service and direct patient contact.
The post holder will also support the provision of our domiciliary service.
No previous experience is necessary as training will be offered; however you should be an excellent communicator with the ability to use your own initiative and be able to demonstrate good organisational skills. A driving licence is desirable.
Main duties of the job
The role of the assistant practitioner is to support and complement the qualified clinical audiologists in providing our hearing aid and Audiology services.
A mixture of clinical and administrative responsibilities, give the post holder opportunities to learn new skills and have a direct effect on the patient experience
The post holder will assist the provision of the highest quality patient care through dedicated clinical and clerical support to professional audiology staff and continuous improvement of the service.
Based in a specialty clinical team, the post holder will support all clerical duties including reception cover and basic clinical issues relating to patients' pathway of care.
The post holder will deliver a professional patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure timely and appropriate interventions
The post holder will ensure high levels of patient care by assisting the Audiologists and by being an accessible, customer focused and knowledgeable point of contact.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
08 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
29,651 to 31,312 a year Pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
343-7337413-FM-SC
Job locations
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Job description
Job responsibilities
Key Duties
Clinical
Provide a Hearing aid repair service to both adult and paediatric service users under the supervision of qualified clinical Audiologists.
The post holder will :

• Be able to deliver a professional service
• Be responsible for running walk in re tube clinics, when they occur
• Be responsible for running basic repair clinics
• Perform routine otoscopy as require
• Take aural impressions for the provision of earmoulds /swim plugs
• Respond to telephone calls, emails and in person to queries regarding hearing device
• Check hearing devices to assess function and re-programme or replace as necessary
• Provide a postal replacement service for batteries replacement aids ear moulds etc
• Assist with instruction for use for all hearing aids and accessories including basic maintenance and trouble shooting
• Provide these services for outpatients and in patients as required
• Support the Audiologists to deliver the audiology domiciliary service and outreach programmes
• Make onward referral as appropriate.
• Visit wards to provide personal communicators and assess needs of in-patients with potential hearing loss .

Technical
The post holder will:
Be involved with implementation of nurses tool kit within the trust
Liaise with outside voluntary agencies to provide support and training.
Perform basic and routine calibration of test equipment
Prepare rooms for use by clinical audiologists
Administrative
The post holder will
Work as part of a multi-disciplinary clinical team maintaining efficient systems and processes. This includes maintaining accurate computerised and manual records, ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or aids
Liaise with clinical staff to ensure that specialist equipment is available, where required.
Contribute to quality and cost improvement initiatives to improve services.
Schedule patients in accordance with outpatient waiting time targets and ensure that attendance information is accurately recorded on all appropriate databases, including, but not limited to the Trust patient management systems and Audit Base.
Process stock orders including ordering and receipting goods using Logistics online and SBS
Participate in stock control
Be responsible for carrying out annual stock take in accordance with Trust procedures
Co-ordinate the repair and calibration of all equipment with the equipment lead
Contact patients via the appropriate media to inform of appointments and repair collection
Provide reception cover
Job description
Job responsibilities
Key Duties
Clinical
Provide a Hearing aid repair service to both adult and paediatric service users under the supervision of qualified clinical Audiologists.
The post holder will :

• Be able to deliver a professional service
• Be responsible for running walk in re tube clinics, when they occur
• Be responsible for running basic repair clinics
• Perform routine otoscopy as require
• Take aural impressions for the provision of earmoulds /swim plugs
• Respond to telephone calls, emails and in person to queries regarding hearing device
• Check hearing devices to assess function and re-programme or replace as necessary
• Provide a postal replacement service for batteries replacement aids ear moulds etc
• Assist with instruction for use for all hearing aids and accessories including basic maintenance and trouble shooting
• Provide these services for outpatients and in patients as required
• Support the Audiologists to deliver the audiology domiciliary service and outreach programmes
• Make onward referral as appropriate.
• Visit wards to provide personal communicators and assess needs of in-patients with potential hearing loss .

Technical
The post holder will:
Be involved with implementation of nurses tool kit within the trust
Liaise with outside voluntary agencies to provide support and training.
Perform basic and routine calibration of test equipment
Prepare rooms for use by clinical audiologists
Administrative
The post holder will
Work as part of a multi-disciplinary clinical team maintaining efficient systems and processes. This includes maintaining accurate computerised and manual records, ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or aids
Liaise with clinical staff to ensure that specialist equipment is available, where required.
Contribute to quality and cost improvement initiatives to improve services.
Schedule patients in accordance with outpatient waiting time targets and ensure that attendance information is accurately recorded on all appropriate databases, including, but not limited to the Trust patient management systems and Audit Base.
Process stock orders including ordering and receipting goods using Logistics online and SBS
Participate in stock control
Be responsible for carrying out annual stock take in accordance with Trust procedures
Co-ordinate the repair and calibration of all equipment with the equipment lead
Contact patients via the appropriate media to inform of appointments and repair collection
Provide reception cover
Person Specification
Qualifications
Essential

• Good general education with GCSE or equivalent in English at grade C or above

Desirable

• ECDL or equivalent

Experience
Essential

• Knowledge of a full range of IT/Patient administration systems
• Experience of customer care

Desirable

• Knowledge of patient administration work in a healthcare setting

Knowledge and Skills
Essential

• The ability to prioritise tasks effectively with some direction
• Computer literate, with experience of using a keyboard
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Equality and diversity

Person Specification
Qualifications
Essential

• Good general education with GCSE or equivalent in English at grade C or above

Desirable

• ECDL or equivalent

Experience
Essential

• Knowledge of a full range of IT/Patient administration systems
• Experience of customer care

Desirable

• Knowledge of patient administration work in a healthcare setting

Knowledge and Skills
Essential

• The ability to prioritise tasks effectively with some direction
• Computer literate, with experience of using a keyboard
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Equality and diversity