Job Description

Luxury department store, Harvey Nichols, is searching for a new Assistant Bar and Restaurant Manager to join its Second Floor Restaurant in Bristol. Renowned as one of the finest restaurants in the South West and awarded two AA Rosettes and an AA Notable Wine List Award, the Second Floor Restaurant and Bar offers the best in modern dining. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As Assistant Bar and Restaurant Manager, you will play a pivotal role in ensuring the smooth operation and success of our Restaurant and Bar. Supporting the Restaurant Manager, you will be at the heart of our operations, leading and motivating a team, maintain high standards of quality and compliance, and respond proactively to customer needs will be key to creating a vibrant and welcoming environment. Flexibility and passion for hospitality are essential, as you'll be working in a fast-paced setting where excellence is celebrated every day.
About the role...
As an Assistant Manager, you will be the first point of contact for our customers and make their dining dreams a reality, providing a fun and enjoyable 5* experience. You will:

• To maintain standards of service throughout the Brasserie as laid down by the Manager;
• To ensure productivity levels and sales are optimised;
• To interview staff and make selection decisions;
• To identify training requirements, and to organise and follow through on 'on-job' training;
• To ensure all equipment is properly maintained to required levels;
• To handle customer queries and complaints.
• Provide expert advice whilst achieving maximum sales and delivering memorable customer experiences
• Be devoted to our customers by providing the highest possible standards of customer service both face to face and over the phone or email
• Develop a high level of product knowledge and share your opinions on current and future trends in the hospitality
• Work closely with your team and celebrate fabulousness wherever you see it
• Flexibility is a must; customer service can't wait during weekends and evenings!

Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food and are looking for something uniquely different.

• Have you done something like this before?
• You will ideally have a successful high end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with latest liquor.

If this sounds like you, we want to hear from you!
How we reward your hard work...
Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don't have uniforms) and this role catches your eye, hit the "apply" button below to kick-start your journey with us.

Skills Required