Job Description

Assistant Branch Manager - Frosts Estate Agents

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Location:

Marshalswick, Hertfordshire, United Kingdom

Salary:

45,000 to 550,000 Annum

Team:

Frosts Estate Agents

About Frosts Estate Agents

At

Frosts Estate Agents

, we are dedicated to delivering an exceptional client experience at every stage of the property journey. As a trusted name in [City], we specialise in residential sales and lettings, driven by a knowledgeable, motivated, and customer-focused team.


Due to continued growth, we're now looking for an experienced

Assistant Branch Manager

to support our branch leadership team and help take our success to the next level.

About the Assistant Branch Manager Role

As an

Assistant Branch Manager

at Frosts Estate Agents, you will play a key role in the day-to-day management of the branch. Working alongside the Branch Manager, you'll inspire and support the team, drive performance, and ensure outstanding service for every client.


This

Assistant Branch Manager

position combines people leadership, operational oversight, and business development -- making it the ideal next step for a motivated property professional ready to step up and make an impact.

Key Responsibilities - Assistant Branch Manager

Team Leadership & Development:

Motivate and guide the team to achieve and exceed sales and lettings targets. Lead by example during valuations, viewings, negotiations, and client meetings. Support recruitment, onboarding, and training of new team members. Conduct regular performance reviews and deliver coaching and mentoring.

Client Relationship Management:

Build and maintain excellent relationships with vendors, landlords, buyers, and tenants. Handle client concerns promptly and professionally. Ensure a positive experience for every client from first contact to completion.

Sales & Lettings Performance:

Work with the Branch Manager to deliver business development strategies. Monitor daily team performance and pipeline progress. Oversee smooth transactions for both sales and lettings. Analyse market trends and branch data to drive growth.

Compliance & Administration:

Ensure all work meets industry regulations, AML, GDPR, and Right to Rent. Support with audits, file checks, invoicing, and admin processes.

Branch Operations:

Manage office resources, rotas, meetings, and daily operations. Uphold health and safety standards. Step up as Acting Branch Manager when required.

Marketing & Brand Development:

Work with marketing to plan and run local campaigns. Promote the Frosts Estate Agents brand in the local community. Implement new initiatives to attract clients and grow market share.

Problem-Solving:

Resolve operational challenges, client queries, and team concerns. Handle disputes with care, ensuring client relationships stay strong. Foster a positive, collaborative team culture.

Skills & Experience - Assistant Branch Manager

? Proven experience in estate agency at senior negotiator or assistant manager level.

? Excellent leadership skills with the ability to motivate and develop teams.

? Strong customer service and client relationship skills.

? Good knowledge of property compliance (AML, GDPR, Right to Rent).

? Ability to thrive in a target-driven environment.

? Confident using CRM systems and Microsoft Office.

? Local market knowledge and industry qualifications (ARLA, NAEA) are a plus.

What We Offer - Assistant Branch Manager

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Competitive Salary & Bonus:

Rewarding your experience and branch performance.

Career Progression:

Clear path towards becoming a Branch Manager.

Training & Development:

Access to professional development and mentorship.

Supportive Team Culture:

Be part of a collaborative and driven team.

Perks:

[Company car allowance, pension, hybrid working, wellness initiatives]

Why Join Frosts Estate Agents as Assistant Branch Manager?

At Frosts Estate Agents, we're looking for a future leader -- not just an

Assistant Branch Manager

. This is your chance to influence branch success, shape a winning team, and deliver the outstanding service we're known for. If you thrive in a fast-paced, people-focused environment and want to grow your career, we'd love to meet you.