Job Description

Role purpose

To assist with full broker support to the Non-Marine International Division / AHJ Europe AS


To provide essential support to Senior Directors

Role deliverables

To work in a team environment and report to the division management.

General administration and broker support.

Preparation of slips, information, statistics, cover notes and presentations.

Entry on internal computer systems and dealing with accounting and contractual items with clients and markets.

Liaising with an international client base on the development, arranging and administration of their business.

Dealing with market bureaux.

Assistance where required with Treaty Accounting and Claims.

Assistance as appropriate with risk placement

Monitoring of computerised work in progress systems

Training of junior reinsurance staff

Quoting and placing of business with Lloyd's and other London and overseas markets.

Continuation of CII exams.

Adhere to Company policies and procedures

Adhere to Company procedures for managing and recording individual performance and development.

Competencies

Quality and continuous improvement

Delivers routine work in line with agreed standards, with supervision.

Maintains accurate records, using relevant systems and business processes.

Pays attention to detail and corrects errors in own work.

Improves own work in response to feedback.

Planning and organising

Works in accordance with plans and priorities set by others, delivering to agreed deadlines.

Communicates progress regularly.

Follows business process.

Supports team projects as required.

Problem solving and decision making

Resolves basic, routine problems in line with policies and procedures.

Works with close supervision and escalates when unsure of course of action.

Gathers relevant information before making a decision.

Considers impact of decisions for the team.

Influencing, persuading and communicating with others

Gathers relevant information for the purpose of communication related to their work.

Considers the most suitable method of communication.

Writes accurately, clearly and concisely (using plain language, correct spelling and grammar).

Client servicing and account management

Provides clients with a prompt service and accurate, up to date information.

Works on accounts with limited complexity, with a high level of guidance.

Works with plans and resources managed by others.

Miller values

We do the right thing

Acts with integrity. Makes principled decisions. Gives clients honest advice, especially when it is not the easiest option.


Highly professional, treating clients, suppliers and colleagues with courtesy and respect. Acts in good faith with honesty and fairness at all times. Takes compliance seriously and is responsible and conscientious.

We work as one team

Works in a collaborative way for the benefit of clients. Is positive and accessible to other colleagues and can be trusted and relied upon. Client needs are the priority; works with colleagues to deliver a professional, consistent and integrated service.

We keep to our promises

Keeps promises to clients, markets and each other. Clear and honest about what they can do and does everything to deliver what they have promised.

Qualifications, knowledge and experience

A Levels (or equivalent)

Knowledge

Computer literate

Organisational skills

* Effectively prioritise tasks