Job Description

Please check your email and junk folder as we will automatically respond to this.Primary MenuAssistant Business Centre Manager xe2x80x93 Gloucestershire posted 1 day ago in

• Mitcheldean
• Post Date : 2 May 2025
• Salary: xc2xa326,000.00 - xc2xa330,000.00
• OTE: xc2xa330,000.00

Job DetailJob ID 5505055050Job Opportunity: Business Centre Assistant
Full-TimeAbout the Role:
We're looking for a dynamic and customer-focused individual to join our clients team as a Business Centre Assistant. In this front-facing role, you'll be an essential part of the day-to-day operations, delivering exceptional service and ensuring the smooth running of their Business Centre.Key Responsibilities:Front of House DutiesGreet visitors and provide a warm welcome to all Business Centre guests.Offer refreshments and manage meeting room hospitality for tours and appointments.Develop and maintain strong relationships with customers and guests.Handle incoming mail, deliveries, and manage virtual office services.Oversee visitor access, including access cards for customers, guests, and contractors.Maintain accurate logs for visitors and contractors for safety and compliance.Assist with onboarding new customers to ensure a seamless move-in experience.Address and resolve any customer concerns regarding services, facilities, or IT issues.Customer Experience & Community EngagementEnhance the customer journey by strengthening client relationships.Coordinate community events and encourage customer participation.Promote networking and identify collaboration opportunities between businesses.Support marketing initiatives such as the xe2x80x9cRefer a Friendxe2x80x9d program.Oversee car park usage, charges, and space allocations.Monitor and replenish refreshment and event supplies.Manage bookings and invoicing for ancillary services (meeting rooms, coworking, etc.).Encourage positive reviews and manage customer feedback effectively.Operational SupportMaintain a high standard of cleanliness and presentation across communal areas.Supervise contractors and ensure cleaning and maintenance tasks are completed.Support the upkeep of meeting rooms and marketing collateral.Order office supplies and monitor stock levels.Track and report Health & Safety activity using internal systems (training provided).Contribute to energy efficiency and ESG-related initiatives.Business Centre Management (BCM) SupportDeputise for the Business Centre Manager when required.Organise engaging on-site activities for staff and customers.Support social media content creation and online engagement.Answer incoming enquiries and manage call handling.Maintain up-to-date availability lists, pricing, and newsletters.Offer support to other centres within the region when needed.Sales & Revenue GenerationDrive additional income through promotion of services such as telecoms, furniture, cleaning, meeting rooms, and mailbox services.Identify opportunities to upsell and expand services to existing customers.Conduct site tours and assist with sales enquiries.Help manage and grow their social media presence.Key Skills & Experience:Excellent interpersonal and communication skillsNatural problem solver with a proactive approachSales-focused mindset with the ability to spot opportunitiesConfident using Microsoft 365 and general IT systemsProfessional telephone mannerWell-presented, approachable, and enthusiasticAdaptable and flexible to changing needsFull UK driving licence (clean)This job description outlines the core duties of the role, which may evolve over time to reflect the needs of the business. Flexibility and a positive attitude are key.For more information please call Alexis MeadDownload OurCompany BrochurePlease enter your name and email to access our company eBrochure.Please view our for more information on how we use your dataHelpful LinksContact UsFor more information about advertising your positions with us, complete the short form below.|xc2xa92025 AMRWe use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking xe2x80x9cAccept Allxe2x80x9d, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.Manage consentClosePrivacy OverviewThis website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.Necessary Always EnabledNecessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. Cookie Duration Description
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