Job Description

REFY are seeking an Assistant Business Manager to join our team within the beauty department at Selfridges, Birmingham.

In this role, you will play a key role in bringing the REFY brand to life for both customers and employees, supporting the achievement of sales objectives and delivering exceptional customer service. You will assist in executing management's strategic vision while maintaining the highest standards throughout the customer journey.

You will contribute to the management, training, and development of your team, prioritizing customer relationships and experiences in all your initiatives.

KEY RESPONSIBILITIES

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Operational Leadership

Assist in overseeing daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community. Support the implementation and maintenance of REFY's retail standards and practices that drive operational efficiency and brand consistency. Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction. Help build and maintain strong partnerships with retailers and stakeholders to enhance REFY's retail presence

Sales and Performance Management

Support sales growth by assisting in the development of strategic initiatives to meet and exceed sales targets and KPIs Collaborate with the team to set individual and collective sales goals Monitor inventory levels and coordinate with stock team to ensure optimal product availability

Customer Engagement and Experience

Cultivate strong relationships with customers, creating a welcoming and engagement counter environment Assist in the development and execution of in-store events and promotions that align with REFY's brand and resonate with customers
Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction

Team Development and Coaching

Participate in the recruitment, training, and mentoring of team members, instilling REFY's core values and standards in all aspects of their work. Foster a collaborative and positive team culture, encouraging open communication and mutual support. Support regular performance evaluations and provide constructive feedback to support individual and team development.

SKILLS, KNOWLEDGE AND EXPERIENCE

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1+ years experience in a management role in the retail industry Demonstrated expertise in managing, coaching and developing a team Excellent interpersonal skills and ability to connect with diverse customers and team members A passion for the beauty industry and luxury retail environments Demonstrated success in driving individual and team sales targets and KPIs Experience in inventory management and visual merchandising Availability for a flexible schedule, including weekends Skilled at engaging with all management levels and fostering collaborative, positive business relationships.

OUR BENEFITS PACKAGE

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Holiday Allowance

: 33 days annually.

Commission Structure

: Rewarding performance-based incentives.

Professional Development

: Visits to HQ for education and growth opportunities.

Family Leave:

Enhanced support for new parents.

REFY Product Perks:

Monthly allowance + exclusive discounts.

Regular Social Events:

Team-Building days and seasonal parties.

Vitality Health Insurance:

Health coverage with added benefits.

Annual Wellness Allowance:

A yearly allowance to support your health and wellbeing.

ABOUT REFY

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Aspirational Yet Understated:

We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.

Community First:

We prioritise community and collaboration.

Lead Don't Follow:

We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love:

We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.

Your Most Confident Self:

We believe in empowering our team members to bring their most confident and authentic selves to work.



REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.

Department

Retail

Employment Type

Full Time

Location

Birmingham

Workplace type

Onsite