Job Description

Job description

At Pimes, we're currently seeking an experienced, engaging and enthusiastic Assistant Business Manager to join our growing luxury retail team. This position will be full time (37.5hrs) and based on the new Fara Homidi Beauty counter in the Beauty Workshop at Selfridges, Oxford Street.

Overview:

As Assistant Business Manager, you will work closely with the Business Manager, leading the permanent and agency team members in achieving brand goals in sales, productivity and service. We expect consistently high standards of service and believe that passionate and disciplined management is essential in ensuring this. You will support the business manager in achieving counter targets whilst guaranteeing that exceptional retail standards are upheld by the whole team. The role requires a manager with the proven ability to successfully coach and develop fellow staff. You will represent the brand to the consumer, be an ambassador of the brand, and deliver above and beyond for each and every customer. You will focus on the acquisition and retention of customers through tactical targeting, first-rate customer relationship management and the diligent leadership of your team.

Key Responsibilities:

Supporting the business manager in ensuring the success of the brand at Selfridges through the delivery of outstanding customer service, offering an exceptional experiences to both local and international consumers Building and maintaining positive business relationships with clients Growing and preserving strong working relations with all levels of Pimes, the brand and Selfridges management and team Demonstrating exceptional product knowledge with an ability to inspire fellow team members Exhibiting a high standard of product application as well as ingredient/production knowledge Performing accurate colour matching best suited to the customer's wants and needs Supporting the business manager with regular training/recap sessions to reinforce team learning Bringing energy & positivity to every interaction Ensuring that you know and achieve the brands sales targets & agreed KPI's and that the wider team are briefed on these too Confirming that all team members are aligned with both the values and vision of the brand as well as the host store's values and policies Always adhering to the highest professional standards Replenishing stock and maintaining high standards of merchandise and presentation Occasional support with staff scheduling Supporting with the management of the counters inventory and facilities with a focus on operational excellence Shared responsibility with the reports required by both the brand and the host store's management team, which should be completed on time and to a high standard, in regard to inventory information, sales reports/reviews as well as business plans and analysis Driving the account's data capture and NPS while maintaining the best GDPR standards Maintaining good knowledge of key competitors and industry trends to be shared with other team members

The Individual:

Proof of right to live and work in the country Prior experience working with luxury retail brands at a senior level, preferably within beauty Prior experience working with makeup Proven track record of coaching and developing staff Ability to adapt to frequent change and high-pressure environments Positive can do attitude Passionate about beauty, make up and luxury retail Able to build and maintain business relationships with clients and fellow staff Excellent communicator Gifted storyteller Highly professional Punctual, reliable and trustworthy A true leader: someone able to drive and motivate a team of people to achieve sales and service targets, while keeping up morale Experience in cash reconciliation Proficient in Microsoft Office Analytical skills Commercial understanding with knowledge around the creation of business plans Flexible to work across days/hours that best suit the business needs Knowledge of best practice surrounding GDPR

The Benefits:

Competitive Industry Salary: 35,000 + commission structure Annual Leave and Family Leave Full training and support Access to Pimes' wellbeing program Internal career progression The opportunity to work in a creative, exciting and luxury environment

About Pimes:

Pimes is a strategic brand management and people partner like no other. Our people are at the forefront of everything we do and by joining our team you will become a part of our Pimes family. At Pimes we have three core values; to be authentic, to be adaptable, and to ensure our people come first. As a company we strive to build authentic relationships with our customers and make sure they leave having had an exceptional experience. We have built a great relationship with the luxury brands we work with and are looking for dedicated, hardworking, enthusiastic, and dependable staff to join our growing team.

Fara Homidi Beauty:

Launched in the US in 2023, Fara Homidi Beauty is headed by Afghani born, New York based make up artist, Fara Homidi. Fara is renowned for her impeccable technique and minimalist style of makeup. With her work displayed in top publications and artistry on show during some of the most coveted runway shows Fara has become a leading taste maker in beauty. Her range focusses on ingredient led, quality products that promote the 'less is more' ideal.

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Canteen Health & wellbeing programme Referral programme
Experience:

Customer service: 1 year (required) Retail management: 1 year (required) Makeup application: 1 year (required)
Work Location: In person