Job Description

Assistant Care Support Officer - Churchfields Home Care

Churchfields Home Care is currently seeking an enthusiastic and dedicated individual to fill the position of Assistant Care Support Officer. This is an exciting opportunity for the right candidate to join our dynamic team and play a key role in supporting the delivery of high-quality domiciliary care to individuals in the community.

Key Responsibilities:

Manage a two-weekly rota system, prioritising the needs of individuals we support to ensure consistency and continuity of care. Oversee the daily operations of the rota, ensuring all individuals receive their planned care calls as scheduled. Build and maintain strong working relationships with individuals, their families, and other stakeholders, ensuring that care and support needs are met with a person-centred approach. Communicate effectively with care staff to ensure a collaborative and supportive working environment, helping to ensure the team feels valued. Respond to new care package requests from both local authorities and private clients. Liaise with families, social workers, GPs, district nurses, occupational therapists, and other professionals to ensure seamless, multi-agency coordination of care. Regularly monitor and adjust care staff rotas to optimise travel time and minimise unnecessary driving. Arrange and conduct practice-based spot checks for care staff to ensure adherence to high standards of care. Address and manage low-level complaints in line with company policies and procedures. Perform various administrative duties, including email correspondence, generating rota reports, attending meetings as required, and maintaining document organisation in compliance with GDPR.

Desirable Skills and Experience:

Minimum of QCF Level 2 qualification in Health and Social Care. At least one year of experience in rota/shift management within the care sector. Experience in an office-based role, with proficiency in administrative tasks. Knowledge of risk assessing and risk management processes. Excellent communication skills, both written and verbal, and the ability to build positive relationships with individuals and staff. Strong organisational skills and flexibility to adapt to varying daily tasks and schedules. Competence in using Microsoft Office applications (Word, Excel) and general IT systems. A commitment to ensuring individuals receive regular carers and minimal changes to their care plans.

Additional Requirements:

Due to the nature of the role, there may be occasions where you will need to provide hands-on care in the field when there is a staffing shortage. On-call duties are required on a rota basis, with one weekend in four and occasional weekday coverage. On-call duties are compensated in addition to regular pay.

Working Hours:

Tuesday / Wednesday / Thursday: 08:30 - 15:30 Additional on-call duties as required Occasional holiday/sickness cover (when required, this may alter the working days)

Salary:

Starting at 12.27 per hour (This is the starting/probation rate for this role pending end of probation period, salary will increase on successful probation completion)

Benefits:

Company pension scheme Paid travel time and mileage at 45p per mile for care calls Paid DBS check and professional registration Competitive salary and opportunities for growth within the company

Job Types:

Part-time, Permanent

Experience:

Staff rota management: 1 year (Preferred) Administrative experience: 1 year (Essential) Care experience: 1 year (Essential)

License/Certification:

Driving Licence (Essential)

Location:

On-site

Job Type: Part-time

Benefits:

Company pension Referral programme Store discount
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 4th October 2025 (Please note all applications will be shortlisted after this date, we will be unable to discuss any application until the deadline has passed).

Expected start date: 1st November 2025

If you are passionate about making a difference in people's lives through compassionate care, we invite you to apply and join our dedicated team at Churchfields Home Care!

Job Types: Part-time, Zero hours contract

Pay: From 12.27 per hour

Expected hours: 16 - 30 per week

Benefits:

Company pension Employee discount On-site parking Referral programme Store discount
Ability to commute/relocate:

Vale of Glamorgan CF63 2YZ: reliably commute or plan to relocate before starting work (required)
Experience:

Care Sector: 1 year (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Vale of Glamorgan CF63 2YZ (preferred)
Work Location: In person