Job Description

If you enjoy being around people and have strong interpersonal skills, working in our charity retail shops could be a perfect fit.


As Assistant Shop Manager, you'll support the Shop Manager and lead a dedicated team of volunteers to boost profits and deliver an exceptional shopping experience. PDSA is a wonderfully diverse charity, and part of your role will be to proudly represent our brand, raise awareness of our mission, and encourage both item and cash donations from the local community.

The role of Assistant Shop Manager will:

Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation. Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things Champion continuous improvement by regularly analysing KPIs and performance data to identify what's working and where we can grow Share your passion for PDSA with every customer, helping to spread awareness of our vital work


You'll be joining us on a temporary basis, working 14 hours a week for three months.

About you

You will have:

Retail or customer service experience Natural leadership skills with the ability to energise and motivate others A strong understanding of how to deliver outstanding customer experiences

About the benefits

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits including:

25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year (pro rata) An additional Wellbeing Day to take whenever you like to help recharge your batteries (pro rata) Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10% Life Assurance policy (4 x Annual Salary) Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform


To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.


PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.