Job Description

General information

City:

London, UK

Country:

United Kingdom of Great Britain and Northern Ireland

Creation Date:

18-Jun-2025

Employment Type:

Fixed term contract

Employment Type:

Full time

Ref #:

1234571711


Description & Requirements
Role Title: Assistant Claims Specialist (Strategic Operations) Intern
Department: Claims Strategic Operations
Division: Claims
Location: London
Type: 9-month FTC

This vacancy has a Genuine Occupational Requirement that the successful applicant be a person who is blind or partially sighted, in line with The Equality Act 2010

About the Role:

You will be assisting & supporting the Strategic Operations Claims Managers and wider Strategic Operations team, with multiple strategic claims initiatives. This will include finding opportunities to improve operations, technology, innovation, and data.
You will be supporting various initiatives, both locally (London) and globally to ensure that as part of the Strategic Operations team we deliver the best operational outcomes for our claims teams and wider customers.

About the Department & Team:

Claims Strategic Operations is a fully integrated department within the LSM Claims function. We support with the investigation, shaping and delivery of global operations and technology continuous and strategic business improvement opportunities as well as providing core claims operational support and management to our claims teams.

Key Responsibilities:

Working with Strategic Operations Claims Managers and supporting the Strategic Operations team, you will:Support engagement with key stakeholders at all levels of the business so we can understand and capture business problems or opportunities for consideration. Work with the Strategic Operations Claims Managers and wider team to analyse benefit, value, and prioritisation of key initiatives for the team to undertake Support successful delivery of various strategic team deliverables across multiple disciplines and regions Support claims operations management on wider initiatives where required Assist in investigating potential technology and innovation solutions for claims adoption Support the embedding of continuous improvement models through creating new or improving existing operational process efficiencies Support the strong communication channels with stakeholders across claims


Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.



LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:Able to successfully engage and deliver on tasks for multiple priorities simultaneously Ability to work in a team to support the solving of complex business problems, Be a problem solver Willing to embrace and champion personal change and growth Strong verbal communication skills


Desirable:Transferable or applicable experience of being involved in projects Previous involvement in technology implementation or innovation Data analysis capabilities


About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion