Job Description

Are you interested in sustainable fashion? We have an opportunity for a passionate, creative and sales motivated individual to help run our charity shops located in Hatfield.


As the Assistant Cluster Shop Manager, you will be working directly with the Cluster Manager and the team of incredible volunteers.


Each of our shops has its own unique style and you will be responsible for maintaining our high quality reputation within the community. Not only will your work be helping to reduce vast amounts of waste going to landfill, but you'll also be ensuring that we have the resources to continue providing expert care to those that need it most.


Our retail teams cover the needs of their stores by working on a rota basis so this role will require weekend work, and flexibility. (Working 2 days over 7.)

What will I be doing?

Supporting the Cluster Manager to maximise store income and profits by delivering exceptional retail standards Maintaining and promoting the highest standard of customer care Creating eye-catching displays and maintaining cleanliness throughout the shop Supporting the Cluster Manager to engage and train volunteers to assist in the running of the shop Meeting gift aid conversion rates from people donating goods Support events held both in the shop (evenings) and the local community

What skills are you looking for?

Experience of working in a customer focused environment Interest in or experience with sustainable fashion Excellent communication skills, both verbal and written Shows understanding, respect and consideration for others at all times Strong organisational skills with a proactive approach to work Ability to lead by example and maintain a positive attitude Collaborative team player Proficiency in email, MS Office, and internet use

What are the benefits?

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:


27 days holiday (pro rata) Pension scheme Life assurance scheme Employee Assistance Programme Cycle to work scheme Health Service Discounts Refer a friend bonus

How do I apply?

If you believe you have the skills, experience, and passion to excel in this role, please apply below.


Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.


We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.


Successful applicants will be required to undertake an enhanced DBS check.


For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies