Job Description

Join Mitie as an Assistant Colleague Services Manager

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Location:

York & Sheffield (supporting Aviva offices across North & Scotland, Norwich & South, and London Region)

Contract Type:

Full-time

Salary:

Competitive + Excellent Benefits



Are you passionate about delivering exceptional workplace experiences? Do you thrive in a fast-paced, high-profile environment where attention to detail and service excellence are key? If so, we want to hear from you.

About the Role

As an

Assistant Colleague Services Manager

, you'll play a vital role in ensuring Aviva colleagues enjoy a seamless, high-quality experience across their UK offices. You'll support the delivery of facilities services, uphold standards, and act as a key ambassador for Mitie and Aviva. This role offers variety, responsibility, and the opportunity to make a real impact across multiple sites.

Key Responsibilities

Manage contracted facilities services across designated sites, ensuring alignment with Mitie's operational standards and Aviva's expectations. Build strong relationships with clients, stakeholders, and teams to deliver service excellence. Support subcontractor management, including RAMS reviews, permit issuing, and compliance. Maintain accurate records, monitor performance via CAFM systems, and ensure SLA/KPI targets are met. Lead and support staff recruitment, training, and development, promoting a "One Team" ethos. Ensure health & safety compliance, support audits, and drive continuous improvement. Collaborate on event delivery, sustainability initiatives, and seasonal programmes (e.g., winter gritting). Participate in the on-call rota and support cross-site learning and innovation.

What We're Looking For

Proven experience in Facilities Management within a large, high-profile office environment. Strong understanding of FM operations, H&S compliance, and statutory requirements. IOSH Managing Safely (or equivalent) certification. Excellent stakeholder engagement and team leadership skills. Experience managing both hard and soft services, with a focus on service excellence. Confident communicator with strong problem-solving abilities and a collaborative mindset. Proficient in Microsoft applications and operational finance (WIP, billing, debt management).

Why Join Mitie?

We offer a market-leading benefits package tailored to your lifestyle:

Virtual GP

access for you and your household.

Financial wellbeing support

including early access to earned pay and competitive loans.

Flexible benefits

via our Choices platform - buy extra holidays, tech, insurance, and more.

Retail discounts

through MiDeals, plus cycle-to-work scheme.

Life cover

up to 4x your salary and enhanced pension contributions.

Mitie Stars

recognition programme - monthly prizes and a chance to win 10,000 annually.

Career development

through diverse training and learning resources.

About Mitie

Mitie is the UK's leading facilities management and professional services company, with over 76,000 employees supporting clients across banking, government, healthcare, education, and more. Since 1987, our people have been the driving force behind our success.

Ready to make a difference?

Apply now and become part of a team where diversity, innovation, and excellence thrive.