Job Description

Assistant Complex Manager - Pease Bay Leisure Park

We're looking for an

Assistant Complex Manager

who takes pride in doing the basics brilliantly -- every shift, every guest, every time.

At Verdant Leisure, we believe that consistency, high standards, and a warm welcome are what turn great holidays into unforgettable experiences. If you're passionate about hospitality, thrive in fast-paced environments, and love motivating a team to deliver excellent service, we want to hear from you.

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Salary

: Negotiable

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Contract Type

: Permanent

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Hours

: Full Time - 40 hours per week. Shifts will include weekends and bank holidays

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Location

: Pease Bay Leisure Park, Southern Upland Way, Cockburnspath TD13 5YP

The Role

As Assistant Complex Manager you will support the Bar & Restaurant Manager with the effective management of our food and beverage services on park. You will help oversee all aspects of the service and the staff, leading by example with a friendly and professional approach. You will promote high standards of quality, high levels of customer service, cleanliness and presentation, and maximise every opportunity to improve performance and profits. The role is key to ensuring our customers can relax, dine and enjoy the entertainment activities they are expecting, and also to ensuring that any problems are resolved quickly and professionally.

The Person

You will need to have previous experience of supervising a food and beverage service and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience supervising a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence.

Some of the day-to-day duties are: Assisting in recruiting and training the bar and waiting on teams. Oversee the front of house operations when the Bar & Restaurant Manager is absent. Ensure customer satisfaction is maintained - complete spot checks with customers. Being knowledgeable about our product range. Help the Bar & Restaurant Manager organise the staff rota ensuring that we are adequately resourced at all times. Assist with ongoing stock management, minimising waste, maintaining GP's etc Careful management and implementation of all Health & Safety and legislative requirements. Ensure that the bar is well stocked at all times. Assist in the promotion of the venue via our Social Media channels and marketing team Ensure that our Health & Safety obligations are adhered to at all times

The ideal candidate will have:

Be able to demonstrate their ability to lead and run shifts, have a confident approach with guests and able to multi-task across the venue Have previous experience in a Supervisory or Assistant Manager role. Excellent communication skills. Be skilled at training and coaching others to deliver excellent service. Have experience of recruiting, coaching and developing a large Front of House team. Experienced in training waiting on staff on menus including allergen information. Able to resolve customer complaints quickly and cost effectively A strong commitment to delivering consistently exceptional customer service Good knowledge of the licensing laws

(a personal license is essential)

The Benefits

When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:

Enhanced annual leave entitlement with length of service; Save money with our online discount platform; Discounts on park breaks for you, your friends and your family; Discounts on park facilities, including restaurant and leisure; An annual 'Verdant Experience' - a park break, but with no charge!; Access to a 24/7 confidential counselling and advice line; Opportunities for recognition and reward; Training & development opportunities
Verdant Leisure is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class - join us for an extraordinary adventure in 2025!

How to Join Team Verdant:

Excited to be a part of Team Verdant? Contact the park team at 01368 830206 or explore our careers page at www.verdantleisure.co.uk/join-team-verdant.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday Overtime Weekend availability
Work Location: In person