Job Description

Birmingham Branch of Bank of China is part of the first line of defence of the bank that provides financial services to individual, as well as SME clients. It is an important point of contact for individual customers to access their current and current accounts, mortgages, debit cards and credit cards services. As an Assistant - Customer Service, you will be responsible to deliver excellent customer service at the front office whilst ensuring all regulatory obligations are fully adhered to. You will also undertake operation tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

Process new account applications, closure of accounts and change of customers information Manage customers enquiries at the front office Maintain customer relationship and cross-sell relevant products and services Discuss with customers any any-cash matters they may have Assist in on-going Customer Due Diligence (CDD) review Deal with cash and non-cash transactions at the front office Collect, check and ensure safe keeping of cash and cheques Promote products and services to potential clients Deal with post returned and daily overdraft reports Ensure all activities meet the Bank's internal policies, procedures, and other regulatory requirements at all times

Requirements

Degree educated preferably in Business, Finance or other relevant subject Experience in customer service, sales or marketing would be advantageous Understanding of Retail Banking products (e.g. Personal and Business credit cards / Personal accounts) is preferred Experience in banking is preferred Proficient in Microsoft Office (Word, Excel, PowerPoint) Team player who is able to work independently Highly organised Attention to details Excellent communication skills Fluency in Mandarin and Cantonese is preferred

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.