Job Description

An amazing opportunity with Swan Family Centres has opened, for an Assistant Deputy Manager to work in Coventry on a full time contract.

This will be within our Children and Family Contact Centre and the community. The Successful Candidate will be joining the dynamic team delivering a crucial service to families.

The ideal candidate with have the following qualities:

Calm and approachable nature

Attention to deal (report writing)

Able to deal with challenging situation/ resolve conflict

Have a good understanding of Safeguarding measures

Responsibilities:

To assist the deputy manager and manager in the general running of the centre and to undertake the deputy managers responsibilities in their absence

To assist in the scheduling and sending of the daily workload for the Supervised Contact Workers, matching workers to contacts and ensuring all work is covered

To assist in the checking of reports submitted by Supervised Contact Workers, reporting any issues identified by these reports via the relevant channels.

To complete general administration duties, including compiling relevant documentation and data monitoring.

To liaise with the Centre Manager & deputy to arrange meetings, contact bookings and inform service users of these, and take payments if required.

To manage reception and provide first point of contact for all visitors of the centre.

To maintain and develop relationships with social workers, solicitors and other professionals, and service users whilst ensuring contact demands are met.

Ensuring timely flow of information between Swan Family, clients and workers.

To promote a professional service at all times.

To provide feedback and reporting to the Centre Manager & Deputy on a regular basis.

To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts and working weekends to cover if required.

Required:

Minimum of NVQ level 3 in children and young people workforce or degree in relevant subject.

Desirable:

Full UK Driving Licence with access to your own car.

We're an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Job Type:

Full time

Working days:

Wednesday - Sunday

Hours:

38 hours per week.Weds-Friday 9.00 - 6.00pm, 1 hour unpaid lunch

Sat - 9.00-5.00pm 30 mins unpaid lunch break

Sun - 9.00-4.00pm 30 mins unpaid lunch break

Application question(s):

To be considered for this role you must have a level 3 or equivalent in children's or social care subjects, can you confirm you have this please?
Work Location: In person

Job Type: Full-time

Pay: 24,126.96 per year

Benefits:

Company pension On-site parking Referral programme
Licence/Certification:

NVQ level 3 or equivalent in childcare (required)
Work Location: In person

Reference ID: COVENTRY/DM/SWAN