Job Description

Working in the public sector puts you at the heart of communities, our workforce provides services to resident's day in and day out, making a positive impact on real peoples lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose St Helens including the wide range of employee benefits and rewards on offer.


Working with Heads of Service, and ICT and Digital teams, this role will be responsible for developing and implementing our digital strategies to create smart and inclusive services. This is a unique opportunity to further drive the integration of cutting-edge, digital solutions to enhance public services and community engagement, as part of an organisation driving the vision for a new digital era.

Roles That Make a Difference

We are looking for an experienced, motivated and energetic digital leader, that has delivered large scale digital transformation programmes. You will have the knowledge and expertise to align technology with new digital experiences, and understand the importance of data, specifically in the cloud and its importance to our BI, AI and wider programmes. In return we offer a fantastic team, work environment and organisational culture that will support and enable you to thrive.

Key Areas of Focus

Digital Strategy Development:

Execute a comprehensive digital strategy that aligns with the local government's goals and objectives.

Technology Integration:

Oversee the integration of digital technologies across various departments to streamline processes and improve service delivery.

Data Analytics:

Utilize data analytics to gain insights into community preferences and engagement patterns, enabling targeted and personalized communication strategies.

Digital Communication:

Develop and lead omnichannel communication strategies, leveraging platforms such as social media, websites, and emerging technologies.

Innovation Leadership:

Evaluate and pilot emerging technologies like artificial intelligence, virtual reality, and chatbots to enhance citizen engagement and service delivery.

Project Management:

Manage digital projects from conception to completion, ensuring they meet deadlines, budgets, and quality standards.

Stakeholder Collaboration:

Work alongside internal departments, external partners, and community stakeholders to ensure successful digital initiatives.

Crisis Management:

Develop rapid response mechanisms for crisis communications, addressing fast-moving issues and providing accurate information to the public.

Performance Measurement:

Establish key performance indicators (KPIs) and measure the success of digital initiatives using web analytics tools.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.


The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview and selection process.

Full & Person Specification Documents are included with this advert.

To organise an informal discussion please contact stesharples@sthelens.gov.uk/ 07500786081

Interviews for shortlisted applicants are expected to be held for this post on 15th & 18th July.

St Helens Council is officially recognised as one of the regions leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles


We reserve the right to close the advert early, with sufficient applications.