Job Description

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

First Line support towards users, customers, vendors, customs and any other 3rd parties. Registering, analysing and solving EDI related issues/tickets, providing the best possible support to all parties across Europe/Africa (EUA).

Main Responsibilities

Provide full administrative support to EDI department Handling all users and 3rd party requirements. Registration of service enquiries (incl. requirements gathering) Analysis of EDI service calls to assess root causes Development of effective corrective action plans Assist in the analysis of secondary level corrective actions Assist in analysis and management of data quality, and analysis of call trends Communication with system end users at all levels and functional areas Supporting the Senior Analysts when and where necessary Performing business benefit analysis and feasibility studies on behalf of the EUA management and end user community. Managing user acceptance testing from devising strategy, to creation, execution and monitoring of test scenarios and cases. Assisting our Regional Service Desk when required in the preparation and delivery of end-user training for new system developments / the provision and maintenance of end user systems documentation Providing regular and ad-hoc project status updates to interested parties. Participating in special projects which may be business process related or technological in nature. Delivering solutions that meet user's requirements within defined timescales, effort and levels of quality. Prepare project documentation in support of new developments Report on post-implementation business benefits realisation and quality

REQUIRED SKILLS AND COMPETENCIES

Excellent interpersonal and communication skills Ability to analyse data and therefore excellent analytical skills and attention to detail are essential Experience of working with tight deadlines while still being flexible in approach Willingness and flexibility to learn new skills An analytical approach to problem solving Ability to work within a team Team Work Communication - verbal and written Customer Focus Problem Solving Planning and Organising

Plus, but not essential:

Previous experience of EDI (Electronic Data Interchange) web products; Full software development lifecycle; Liner shipping / agency business experience within the shipping industry. Worked with Ticket Based Support System

WHAT WE OFFER (ROTTERDAM BASED)

Position is based in London or Rotterdam office.


Due to the fact that the benefit packages differ per country, we ask you to reach out for specific details regarding what we offer.

YOUR APPLICATION

Please submit your CV and written application by 8th August 2024 COB.