Job Description

With a vibrant university community of over 42,000 people, maintaining exceptional building services is essential to delivering a world-class university experience. First impressions matter, and our dedicated Management team ensures every colleague provides knowledgeable, first-class customer service to our students, staff, and visitors.
We are currently seeking experienced Assistant Duty Managers to join our award-winning Facilities Management team. We're looking for individuals who are passionate about the industry, thrive in a customer-focused environment, and bring a positive, can-do attitude to everything they do.
About the Role
As an Assistant Duty Manager, you will play a key role in leading and supporting your team to deliver high-quality soft facilities services, including:

• Cleaning
• Minor repairs and maintenance
• Reception and concierge duties

You'll help build a culture of pride in our spaces and ensure our services align with the University's commitment to excellence and customer satisfaction.
What We're Looking For

• Strong background in customer service
• Excellent communication skills
• Ability to remain calm and solution-focused under pressure
• Experience in coaching and supporting teams in a fast-paced environment

Role Details

• Contract Type: 6-month secondment
• Working Hours: Monday to Friday, 12:15 PM - 8:00 PM (year-round)

To Apply:
For more information, please review the full job specification. Please submit your CV via the online portal
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached for that vacancy.
Documents

Skills Required