Job Description

ISS
Assistant Facilities Manager
Contract: Professional Services, Production & Technology
Location: Bedford, MK44 3UP
Hours of work: 40
Contract Type: Permanent
At ISS, our purpose is to become the world's greatest service organisation by empowering our people to deliver exceptional service that enables our customers' purpose.

As the Assistant Facilities Manager, you will play a key role in supporting the Facilities Manager to enhance and transform the workplace experience for our client and sub-tenants across the Bedford site.
In this role, you will assist in the delivery of all facilities management services, ensuring a consistent, high-quality experience for employees, visitors, and stakeholders. This includes managing workplace changes, maintaining operational standards, and ensuring the seamless coordination of cleaning, security, maintenance, catering, and other service lines.
Acting as a point of contact for client engagement, you will help foster a positive, proactive culture aligned with ISS and client values, ensuring every interaction contributes to a safe, efficient, and welcoming workplace.
Key Responsibilities

• Support the Facilities Manager in the day-to-day delivery of all FM services, ensuring compliance with SLAs and company standards.
• Manage and support on-site service teams, including cleaning, security, and front-of-house functions.
• Coordinate workplace moves and changes, ensuring effective stakeholder communication and minimal disruption.
• Monitor and report on maintenance activities, including PPM, reactive works, and compliance checks.
• Promote and maintain a strong health and safety culture, ensuring adherence to legislation and company policies.
• Build and maintain positive relationships with clients and stakeholders, ensuring high levels of satisfaction and service excellence.
• Identify and implement opportunities to improve service delivery, workplace experience, and operational efficiency.
• Ensure accurate record keeping, reporting, and communication with both ISS and client teams.
• Lead, motivate, and support team members to foster engagement, accountability, and high performance.
• Represent ISS with professionalism, integrity, and a commitment to delivering world-class service.

Professional and Personal Competencies/Qualifications

• IOSH Managing Safely (or equivalent) qualification - or willingness to achieve.
• Experience in a customer-facing Facilities Management or multi-service environment.
• Proven ability to lead, motivate, and develop on-site teams.
• Strong client relationship management and stakeholder engagement skills.
• Excellent organisational, time management, and problem-solving abilities.
• Sound knowledge of Health & Safety legislation and compliance requirements.
• Strong communication skills, both written and verbal, with the ability to influence at all levels.
• Competent in Microsoft Office and facility management systems.
• Flexible approach with the ability to work under pressure and adapt to changing priorities.
• Professional, proactive, and customer-focused attitude with a commitment to service excellence.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Please click on the following link for more information on this role:
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

Skills Required