Job Description

SHW is an independent multi-disciplined property real estate advisory business.

An excellent opportunity for someone with Facilities/Property Management experience looking for an established career path into an FM role.

As an Assistant Facilities Manager (AFM) you will be responsible for assisting in the front-line management of the day-to-day delivery of FM services on our client's properties including the day-to-day management of contracts to deliver both hard and soft services and liaising with tenants on projected works in conjunction with the Facilities Manager (FM) / Head of FM & Sustainability to provide an exceptional FM service.

This includes the effective delivery and assisting with the monitoring of existing and planned preventative maintenance programs, contract management and raising the awareness of our 24/7 Helpdesk acting as a bridge of escalation to the FM/Head of FM & Sustainability. You will cover the duties in the absence of the FM/ Head of FM & Sustainability when necessary and work to help ensure statutory compliance is maintained above 95% across the portfolio, assisting in implementing processes and policies as prescribed by the Head of FM & Sustainability.

Responsibilities

Responsible for assisting on the day-to-day operations of multiple sites working alongside FM / Head of FM & Sustainability Interface with suppliers to deliver results against established KPI's & issue resolution or escalate to FM / Head of FM & Sustainability. Assist with management of statutory compliance for multiple sites Managing performance outsourced services to agreed SLAs with FM / Head of FM & Sustainability Quality and performance management of all services including monthly performance reporting and maintenance of the site document registry Monthly Site Inspections Responsible for the coordination of emergency procedures Manage relationships with key stakeholders and tenants, through regular communication and formal review meetings. Review of Helpdesk queries and escalating to the FM / Head of FM & Sustainability when needed Ensuring escalated helpdesk calls are pushed through, escalating to the FM / Head of FM & Sustainability or PM when needed. Site visits to managed sites inc. occasional attendance at other SHW offices as required Supporting FM / Head of FM & Sustainability with Sustainability Initiatives

Person specification (Knowledge, skills and experience) required

Previous background in Facilities Management / Administration of a minimum of 2 years, preferable Proficient in MS Packages; Outlook, Word, Excel with knowledge of any property management systems such as QUBE / ECS / eLogbook / PRISM advantageous Demonstrable experience of interfacing with landlords and tenants to deliver results as measured against established KPI's or issue resolution. Budget Management: demonstrable experience in controlling costs, experience and knowledge purchasing and invoicing processes (Awareness of Service Charge, advantageous) Working knowledge of Facilities Helpdesk or willingness to learn Demonstrable knowledge of existing Health and Safety processes, such as: Issuing of Permit to Work, RAMS, General Risk Assessments and Fire Risk Assessments Interest in Sustainability and how it can be implemented in a workplace Willingness and desire to learn and formalise through IOSH / IWFM Excellent communication skills both oral and written. Ability to work use own initiative Ability to work independently and manage own workload Attention to detail and accuracy of all typed documentation A team player, who maintains a high degree of professional integrity. Willing to travel to other SHW Offices and managed sites (located in and around London/M25) IOSH Managing Safely or a similar H&S qualification

We would love to respond to each and every applicant, however, due to the high volume of applications we will only contact you if you meet the requirements for our roles at the time advertised. Please be advised that CV's will be held for a minimum of 3 months, therefore, if we consider your skills are more suited to other vacancies, we may contact you during the 3-6-months period to discuss your application further. If you do not wish for your data to be held on our systems for this period of time, please contact recruitment@shw.co.uk and ask for your data to be deleted from our systems.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company pension Health & wellbeing programme Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

London W1T: reliably commute or plan to relocate before starting work (required)
Experience:

Facilities management: 2 years (required) Administrative: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Assistant FM London/South London