Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Assistant Facilities Manager



JLL Engineering Services - Workplace Management Division



Site based Monday to Friday 08.00 - 17.00 at Pathology Client based in Blackfriars



Company Overview



We are seeking an experienced Assistant Facilities Manager with strong leadership capabilities to join our dynamic team. The successful candidate will support the Facilities Manager in delivering exceptional hard and soft services across our client portfolio while leading and developing a team of facilities professionals. This role requires a versatile leader who can balance technical expertise with strong people management skills, HR responsibilities, and operational oversight to ensure optimal facility performance and client satisfaction.

Key Responsibilities

Leadership & Team Management

Lead, manage, and develop a team of facilities coordinators, technicians, and support staff



Create and manage staff rotas ensuring optimal coverage across all shifts and services



Conduct regular performance reviews, provide coaching, and support career development initiatives



Lead team meetings and facilitate effective communication across all operational areas



Motivate and inspire team members to achieve excellence in service delivery



Manage resource allocation and workforce planning to meet operational demands



HR & Payroll Management

Oversee HR processes including recruitment, onboarding, and disciplinary procedures in accordance with JLL policies



Manage payroll administration and resolve payroll queries using Timegate system processes



Ensure accurate time recording, approval of timesheets, and compliance with Timegate procedures



Handle absence management, holiday planning, and resolve staff scheduling conflicts



Support grievance and disciplinary procedures as required



Maintain accurate HR records and ensure compliance with employment legislation



Hard Services Management

Assist in the oversight of mechanical, electrical, and building fabric maintenance



Support the implementation of planned preventative maintenance (PPM) programs



Monitor building management systems (BMS) and coordinate responses to technical issues



Ensure compliance with relevant building regulations and technical standards



Participate in energy efficiency initiatives and sustainability projects



Lead technical teams in emergency response situations



Soft Services Management

Coordinate cleaning, security, reception, and catering services



Manage waste management and recycling programs



Oversee space planning and utilisation



Monitor service level agreements (SLAs) for all contracted services



Conduct regular quality audits of services provisions



Manage soft services teams and ensure consistent service delivery



General Management & Operations

Support the Facilities Manager in strategic planning and day-to-day operations



Assist with budget preparation, monitor expenditure, and manage cost control initiatives



Maintain accurate records using CAFM systems and ensure data integrity



Develop and maintain strong relationships with clients, contractors, and stakeholders



Respond to and resolve facilities-related queries and incidents



Ensure compliance with health, safety, and environmental regulations



Lead continuous improvement initiatives and drive operational excellence



Qualifications & Experience

Essential Requirements

Minimum 5-7 years' experience in facilities management, with demonstrable experience in both hard and soft services



Proven team leadership experience managing 5-10+ direct reports



Experience with HR processes, people management responsibilities, and workforce planning



Familiarity with workforce management systems, preferably Timegate



Strong technical understanding of building systems and maintenance requirements



Experience managing service contractors and in-house teams



Working knowledge of health and safety legislation and compliance requirements



Proficiency with CAFM systems and Microsoft Office applications



Desirable Qualifications

IOSH Managing Safely certification (or willingness to obtain)



Relevant facilities management qualification (BIFM, CIBSE, or equivalent)



Skills & Attributes

Leadership & Management

Strong leadership presence with ability to motivate and inspire teams



Proven conflict resolution and employee relations skills



Strategic thinking with operational execution capabilities



Effective delegation and empowerment of team members



Change management and transformation experience



Technical & Operational

Excellent communication and interpersonal skills



Strong problem-solving abilities and proactive approach



Effective time management and prioritization skills



Customer service orientation with commitment to excellence



Ability to work under pressure and manage multiple priorities



Commercial awareness and budget management skills



Experience resolving HR and payroll issues



Demonstrated ability to manage complex staff rotas and resource allocation



What We Offer

Competitive salary and benefits package



Comprehensive training and development opportunities



Career progression within JLL's global network



Opportunity to work with leading clients across diverse sectors



Supportive team environment focused on innovation and excellence



This role is perfect for an ambitious facilities professional ready to take the next step in their leadership journey while making a significant impact on our operational excellence and team development.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.