Job Description

Location: Starcross, EX6 8PE

Hours of work: 40

Contract Type: Permanent

This role is key to ensuring the safe, compliant, and high-quality delivery of facility services under a prestigious client contract.


This is a great opportunity to join a flexible and supportive team environment, with access to training and development opportunities that will enable you to grow your skill set and progress within the facilities management space.

Reporting to the Regional Facilities Manager, you will oversee a regional patch, managing both in-house staff (Placemakers) and external contractors to ensure services are delivered efficiently and to a consistently high standard.


You'll work collaboratively with the wider team to maintain a seamless and engaging workplace experience for our customers, with a strong focus on operational excellence and safety compliance.


The contract itself is well-run, and you'll be encouraged to take ownership, develop your leadership style, and work closely with a variety of stakeholders to drive standards and improve the day-to-day working environment across your region.

Key Responsibilities

Support the contract management team in developing service solutions and identifying improvement opportunities Oversee rostering and ensure full site coverage, managing sickness and planned absences Maintain compliance with Health & Safety legislation and ensure accurate documentation (e.g. audits, COSHH, SOPs) Recruit, train and manage Placemakers, ensuring effective performance, appraisals, and succession planning Handle customer complaints in line with formal procedures and ensure the timely completion of reports and admin tasks Control costs across materials, labour and agency usage while identifying revenue and margin improvement opportunities Support contract mobilisations and ensure compliance with all company policies, procedures, and industry standards

Professional and Personal Competencies/Qualifications

Proven experience managing teams, ideally across multiple commercial buildings Background in Facilities Management or a similar operational environment Strong communication skills, both verbal and written Confident handling a range of administrative tasks accurately and efficiently Comfortable working in a fast-paced, multi-site setting with shifting priorities Knowledge of IOSH/COSHH is beneficial, though not essential Practical, hands-on leadership approach with a focus on service delivery

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/





Work Location: In person