Job Description

Job Title:

Assistant Facility Manager

Location:

House of Sport, Cardiff

Reporting to:

Facilities Operations Manager

Responsible for:

Senior Facility Assistants, Facility Assistants, Cleaners

Rate of Pay:

TBC

Hours:

37.5 per week (pro rata)

1. Purpose of the Role

Cardiff City House of Sport operates a cluster of high-quality indoor multi-sport training facilities in Cardiff. With recent and ongoing expansion, we are seeking an

Assistant Facility Manager

to support the Facilities Operations Manager in the day-to-day running of our venue.

You will be responsible for supervising all key operational areas of House of Sport 1, 2 & 3. This includes leading staff resources, coordinating operations, and ensuring our Centres are run effectively, safely, and in compliance with all statutory and legislative requirements, including the Health & Safety at Work Act.

2. Key Responsibilities

Oversee the optimal operation of the sports facilities, ensuring security, cleanliness, tidiness, safety of customers, and adherence to emergency procedures. Report operational issues promptly to the Facilities Operations Manager. Motivate, manage, and supervise operational staff, ensuring checklists and duties are carried out consistently. Support the Operations Manager with performance management of staff. Ensure facilities and equipment are prepared and reinstated according to activity schedules. Handle customer queries in a professional and efficient manner. Assist in developing the Centre's services and activities to enhance the customer experience. Support the Operations Manager with administrative and operational tasks within set timeframes. Manage building access, including locking and unlocking facilities as required. Provide cover for general office duties when facilities are quiet or as directed.
Note: This job description is not exhaustive. Duties may vary in line with operational needs, but the overall nature and responsibility of the role will remain unchanged.

3. Candidate Profile

The ideal Assistant Facility Manager will:

Be highly responsible, organised, and able to manage a fluctuating workload. Demonstrate a passion for sport, fitness, and leisure. Possess strong leadership and people management skills. Be equally confident working independently and as part of a team. Have excellent problem-solving abilities. Be committed to upholding brand standards and reputation. Have a sound understanding of customer care and health & safety practices. Be flexible with working hours, adapting to the needs of a dynamic facility.

How to Apply

To apply, please send your

cover letter

and

CV

to:
liam@cardiffcityhouseofsport.co.uk

Job Type: Full-time

Pay: 25,865.64-28,000.00 per year

Work Location: In person