Job Description

VISION OF THE ROLE:

Assists the Food & Beverage Manager with overall responsibility for the delivery and development of all aspects of the Food & Beverage operation, events and functions.

To maximise revenue through casual / ad-hoc sales.

To support the Food & Beverage Manager in the development and retention of a team of Food & Beverage professionals, motivating and leading them to deliver exceptional service that meets and exceeds our customer's needs.

To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, the Assistant Food & Beverage Manager will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level ensuring that Aldwickbury Park is recognised as the premier family-centric golf and leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The Assistant Food & Beverage Manager will be measured against key criteria:

Operating profit (derived from F&B, events, functions)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Food Safety audit

Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

Strategic

Assist the Food & Beverage Manager in ensuring that all aspects of the food & beverage division are aligned with the overall strategy for the club.

Influence and positively manage the development of organisational culture putting the team and their continued development / challenge at the forefront.

Keep abreast of changes in the food & beverage market in which theclub operates and use this knowledge to identify opportunities for all areas of Food & beverage..

Operations

Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service.

Continually review and develop standard operating procedures for Food & Beverage operations to enhance member and guest satisfaction whilst maximising revenue and profitability.

To oversee the daily clubhouse operation.

Maintain the existing food and beverage program of events and to develop new concepts and strategies that ensure the highest possible levels of service, that meets and exceeds customer expectations, and that encourages new and repeat custom.

To record all beverage deliveries onto ESP and to order all the relevant goods via F N B Shop.

Conduct a daily club tour of the property to ensure a clean and tidy operation.

Achieve a minimum of 90

%

in the Food Safety audit.

Manage projects, monitor and evaluate their success as required.

Oversee the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.

Develop and implement Health and Safety procedures that comply with up-to-date legislation, ensure they are clearly communicated, effectively monitored, and regularly reviewed.

Prepare for, attend, and contribute to departmental and organisational meetings.

Assist in a duty manager capacity as requested by the General Manager.

Deputise for the General Manager as required.

People

People Management - ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers.

Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance.

Take an active role in the recruitment and consistent induction of all staff members, taking overall responsibility for their welfare and their development.

Ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response. Compliance with Right to Live & Work laws and references sought and confirmed.

Ensure direct reports receive a (minimum) monthly 121, regular completion of their Timeline and Employee Feedback Forms are completed as required.

Ensure direct reports receive performance support utilising the structure and process provided by the company.

Ensure personal and team compliance within the BGL Academy is 100% at all times.

Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.

Financial

Assist the Food & Beverage Manager with controlling food and beverage labour costs, in line with set budgets by accurately forecasting staffing levels.

Be aware of the departments P/L.

Assist the Food & Beverage Manager with the implementation of business plans, financial budgets, marketing plans and capital expenditure schedules to grow and sustain the profitability of the Food & Beverage division.

Contribute to the revenue targets and identified KPI's for each aspect of Food & Beverage.

Monitor all financial controls associated to Food & Beverage..

Complete month end procedures for Food & Beverage in line with BGL company stock taking procedures.

Adhere and monitor compliance of purchasing policies and procedures.

Ensure all BGL procedures and policies are adhered to.

Marketing

Maximise sales potential through the marketing of food and beverage events and promotions.

Identify and develop innovative programmes for all customers to the club.

Customer Experience

Ensure that all team members of the Food & Beverage division consistently deliver outstanding service levels to achieve maximum customer satisfaction.
____________________________________________________________________________________________________________

OUR VALUES:

We expect all our staff to strive to:

Maintain open and honest communication with our customers, both internal and external, at all times*

Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society*

Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife*

Support each other in everything we do, recognised, and develop each individuals potential*

Take complete ownership of their own actions and have pride in what they do*

Deliver to our customer's consistent high levels of service, quality, and value in everything we do*

Look for alternatives to what we do seeking out and exploiting natural resources*

Job Types: Full-time, Permanent

Pay: 27,000.00-29,000.00 per year

Additional pay:

Tips
Benefits:

Company events Cycle to work scheme Discounted or free food Employee discount On-site parking
Work Location: In person